State pension question

[MinesaBottle]

My mum is shielding and can’t get out to collect her pension. She gets it in cash from the post office - she prefers it that way and doesn’t want to get it sent to a bank account as she wouldn’t be able to to to a cashpoint atm anyway. Brother lives near her (I’m 300 miles away) but is currently self-isolating as his dd is ill.

How long can you leave it before picking up the pension, is there a time limit or does it continue to accumulate and sit there? Once my brother is out of isolation he can pick it up for her although he’s a bit nervous about going to the post office (he’s asthmatic).

She gets it in cash from the post office - she prefers it that way

I thought they'd put a stop to that kind of nonsense a few years ago? Don't all pension benefits have to be paid into a bank account now?

I read something about this last week but can't remember what. Some system to allow it to be collected by someone else. Have a look on the post office page or just try googling

Nope, apparently not. She still has to use a card and PIN number at the post office to show it’s her. I guess some people prefer to go to the post office and get it in person? It’s usually part of my mum’s routine. I think it’s fair enough that people have the choice, some are set in their ways and don’t want to change how they do things.

helpful yes, my brother is a designated person but can’t go at the moment as self isolating. She doesn’t trust anyone else to do it

It will just continue being paid into her account until she, or your brother are able to collect it. There is a limit on how much can be withdrawn in one day though. My mum has this type of account but she has recently had a letter advising her these accounts are to be ended and she needs to have her pension paid into a bank account.