Struggling tonight - work related

[covidcandoonenow]

I'm struggling tonight. I can't be too identifying as my industry is not well liked in my area at the moment. I'm having a disagreement with the company owner over how to handle our particular situation. The way I would like to handle it would result in the company going bust within weeks and me being out of a job.

Without outing myself too much, we take money on behalf of other people - it's ultimately not ours. The opposite parties involved would like this money back. We cannot do this without the first parties' agreement which many are not prepared to give to safeguard their own interests. And therein lies the rub. We are getting a lot of social media flack for this. I know I'm taking it far too personally but I'm finding it increasingly hard morally, to toe the company line. I'm on the verge of walking. If I didn't need this job, I would.

I know there are other people in far worse situations than me at the moment and I'm not sure anyone can help, but it helps to write it down.

Do you work in a bank? Otherwise I can't really understand what you mean. Could I ask how you would like to handle the situation that results in you losing your job?

Are you a travel agent type thing? Maybe for an online company. Everything is up in the air at the moment but I'll give you a hand hold!

theaaafuck pretty much has it. Morally all money should be returned, but for the survival of the business, we cannot do this. It's trying to find a compromise so all parties are relatively happy that is so hard. People are rightly angry and upset, and I feel so helpless. I know I need to put my big girl pants on and get on with it, but I'm a softie really and not sure how much longer I can do this.

@covidcandoonenow I do really feel for you! I have a holiday booked for may through an online company who are getting a lot of stick at the moment, the majority of people are angry and want a full refund but there is some like me who are happy with credit notes to book for another time and understand that if everyone demands a refund the company will go bust!

Thanks thaaafuck it's not THAT company, much smaller, hence not being able to absorb much of a loss. A lot of people have been supportive, but there are a few who are so angry, that we cannot get them to be reasonable at all. My boss is probably not handling as well as he should too, which makes it all the more hard.

I’ve rebooked two holidays for later in the year. If everyone asks for a refund they companies will go bust.

If they go bust anyway I will get a refund through my travel insurance or credit card.

Can you contact customers and offer to shift their bookings? I think many would take you up on it.

OP - I get it now! I was picturing debt collecting which is why I was so confused. You're in a terrible position - I don't have any advice but will definitely give you a handhold x

Moving a booking is the aim, but not all owners are happy to effectively lose that income - they'd expect to book other school holidays regardless, so are only prepared to allow a partial movement of money paid. It's the people who didn't take out insurance who are being the most unreasonable. Part of me thinks, tough, you took that risk, but I do also appreciate that this isn't always possible for some. Aaaarrgghhh! If I come out of this sane, and hopefully with a job, it will be a miracle!