Doctor’s surgery made my 87 year old vulnerable and ill mil go up to the surgery to sign a repeat prescription form.

[aut0replenish]

She has pre existing health issues. They were all in protective gear.

So angry. She’s now in a complete worried state. What were they thinking of? Our surgery does it all digitally.

Couldn't someone call them and tell them she's ill, someone else on her behalf would collect it?

Oh no they demanded she go up, frightened her so she went.

sorry didn't mean to say ill, i meant that she's a high-risk individual and therefore someone else would go and collect it.

Not all practices are digital, unfortunately, its difficult to go digital overnight

That's appalling, can you phone them up and ask them what the hell they were thinking of?

@aut0replenish sorry corrected mine before i saw yours. Well that's rubbish, there is no reason in these circumstances to not accept someone else to collect it.

I'd give them a call and say she's unwell and you've refused to let someone else collect it, and responsible for that.

Was it the request or for the meds?

You could have done it online for them

She’s not far from London either.

Dh is ringing tomorrow. So angry,completely against government advice. Just appalling.

It was an order form for stomach pills she takes regularly. Has a bag after bowel cancer.

So angry, we’ve done everything right, made her stay in even though lonely and they put her at risk like that.

A related thing happenned to me recently... I was also told I would have to do this (I care for my DS who is also in the very vulnerable group, supposed to be shielding for 3 months), I stressed our situation but was told there was no other option. I called back to query it/moan and the different person I spoke to said I had been told wrong and could email the request to them. Lack of communication about new rules to all staff I think, combined with a lack of empathy or common sense in the first person I spoke to. I would also complain in your situation.