Tesco’s have cancelled our delivery service and we are both vulnerable

[Iamamoleinthegarden]

I have just received an email from Tesco suspending our delivery service and reserve it for more vulnerable people.

I am on the at risk list. My DH has been omitted from it but should also be on it. We have had this confirmed by our doctor but have to wait for NHS England to confirm this.

I am presuming that this has been a government instruction.

We have now lost our food supply and are being told to remain at home in a location where we have no support.

I am going to have to go through our cupboard and freezer to see how long we can last if we ration it out.

I am on the at risk list. My DH has been omitted from it but should also be on it.

Which list? The shielding list or the stringent social distancing list?

I got this email, is this the one you are on about?

We know that, during this incredibly challenging time, it’s been hard to find available home delivery and Click+Collect slots.

We understand how frustrating this is; it’s mainly down to a huge increase in demand for online deliveries. Although we’ve added as many extra slots as we can, we’re holding them back for our most vulnerable customers – to try and make sure they have everything they need.

We realise that the lack of availability is inconvenient – and that’s why we’re suspending all Delivery Saver subscription fees until we can offer the full service again. Plus we’re refunding half of the fee you paid for March to make up for the inconvenience. We’ll let you know when we can give you the Delivery Saver experience you are used to.

You’ll still have access to the free home delivery and Click+Collect slots that would normally be covered by your Delivery Saver plan; you just won’t have to pay the subscription fee while we’re dealing with this high demand.

We’re still working hard to add even more free slots, but for the time being, we ask those who are able to safely come to stores to do so.

Thanks for your patience and understanding.

If this is what you are talking about, they are suspending your PAYMENT for the delivery service, not the service itself

Did the email not just say they were suspending payment for delivery saver subscriptions but you could still use it? That's how I read the email I got

I’ve had that email too.
They’re not charging you for delivery saver for the time being but you will still have the same access to delivery slots as usual. They’re not cancelling your deliveries or your ability to get times. (Unless you have received something different to this!)

They're not suspending the service.

They are suspending the fees for the service. You can continue to use them. Plus they're refunding you half of March's delivery saver cost.

I got that message too. I read it to mean they were refunding half of March's Saver Plan fee as they hadn't been able to provide a proper service. My order for late April is still showing as pending, not removed or cancelled.

Same email here - they are suspending your payment for delivery saver and refunding the last two weeks of March, the slots I have already booked are all still there.

It is your GP that confirm whether you should be on the list, not NHS England. This is the shielding list.

There is a huge difference between the vulnerable list and the shielding list.

If you are on the shielded list, you need to follow the instruction to register on the gov.uk site, and also look to make sure you're registered to shop with Sainsbury's and Waitrose who are both prioritising the shielded list.

Another one who got the email. They are stopping the fee not the service.
If you can get a slot you will. Contact them directly to see if you are eligible for one fo the lots they are holding back for vulnerable people.
I got the email and still ave the slots I’ve got booked in. They haven’t been cancelled.

Yes as other posters have said I've had the email too. They are stopping the fees, not the service.

They actually restricted the service and it is effectively unavailable.

I managed to get through today and they told me that I was on the list and will be notified soon but the slots are not guaranteed.

My DH tried to register on the nhs England list and was told to contact his surgery who then told him to contact nhs England neither of whom would do it.

That seems very unlikely. All the delivery slots are booked, but delivery saver plans are still active. We just don’t have to pay for them any more. As everyone else has said, you have misread the email. You won’t have received a different email to every other Tesco customer. Until your vulnerable customer status is sorted, you need to log on to the site at 11:50 and wait in the queue to get a slot.

Get your GP to refer you to NHS volunteers for help.
www.goodsamapp.org/NHS