Ocado delivery slots - anyone know what's going on?!?

[cloudjumper]

I had an email from Ocado last week stating that as smartpass/valued/whatever customer, I would get a notification when the next delivery slots would become available, via email, text etc. Since then, I have heard nothing whatsoever, and either we can't get into the website at all, or if we do, there are no available slots for the next 2 weeks. Is anyone able to book anything with them at all anymore?!? We're in quarantine/self-isolation, which admittedly ends next week, but I really don't want to have to go out and do a shop.
Incidentally, Ocado have still taken the smartpass payment

I have no idea. I've been trying to get a slot for ages, and having the same problem. The message yesterday implied slots would be available today but checked all morning and at 9:30 they changed the message but never saw any slots come up?

Same here. Got the email to say all anytime pass holders will be put into random groups and there will be enough slots for everyone. Since then nothing.

I’ve given up on them now.

Massive thread about this already www.mumsnet.com/Talk/coronavirus/3862959-Ocado-Anytime-Smart-Pass-holders-have-you-received-priority-access-yet

I had the email too, still waiting.

Been trying too-no luck.
Planning on cancelling if no luck in next few days.

I've had no email. I can't get a delivery slot for later in April. (I had a delivery today.) I've had a Smart Pass for years. If all the slots are needed for vulnerable people, that's fine, but why not tell us? Really taking the piss to take the Smart Pass payment.

Try and log in to book a delivery anyway, worked for me as had the initial email but no notification and got fed up waiting

I got the email, queued for an hour and then all the delivery slots were gone!

I'm baffled by all these posts. I've been a smart pass customer for 15 years. Every week I've been allocated my usual delivery slot. On the website it shows the next slot as booked and the one after that as unavailable, yet as soon as I get my delivery everything moves and the unavailable slot gets allocated to me.

No emails telling me this will stop.

No communication at all.

I'm just keeping my fingers crossed it stays that way....

My 90yo Grandma has a smartpass and can't get a slot either. My mum has emailed on her behalf and had a blanket "We're experiencing unprecedented demand..." reply.