Have any of you seen this? Hopefully not.
Sunday, local Co Op, had to pop in to get bits for elderly parents. Checkout staff chatting for ages to customers. One customer, a distant neighbour who loves a chat but well over 70, who has younger family who I know would shop for him, was ages at the checkout laughing and chatting to the checkout lady. She then saw me in the queue, a couple of metres back, and asked me to 'pop your basket here' pointing to the squashed space next to her and the customer. I refused and the guy a distance behind me in the queue said that they shouldn't do this, they need to hurry customers through and not chat.
Today, 6 a m in Tesco, getting my essentials, the customers were great. No pushing, just respectful and keeping our distance. But four staff were very close together and chatting in an aisle. Then a couple more were going really close to customers, reaching over them to get stuff off shelves to fill up the online orders trolleys.
Two staff near the self service were standing closely together.
Seemed a bit daft after seeing this, and playing dodge the staff, to then queue and wait in an area to get to a checkout and be served by an operator who is gloved up and keeping his distance.
At the trolley park another customer was commenting on this to the person with her.
I know they are doing a great job, but it is concerning. We shouldn't be more concerned about staff than customers, should we?