Gaining a bit of momentum
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charlene wedgner
@charlenebooks83
All sorted
..excellent customer service
@edfenergy
#coronavirus sending me a loaded key as i wont be able to get to shops. Please advise others with prepayment meters.
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charlene wedgner
@charlenebooks83
· Mar 14
Ive messaged @edfenergy in hope of a solution to top electric up as #selfisolating ...
12:42 PM · Mar 14, 2020·Twitter for Android
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EDF
@edfenergy
·
Mar 14
Replying to
@charlenebooks83
Thanks Charlene, this is however a case by case basis and is not guaranteed Thanks, Rachael.
nature
@Natureroots72
·
Mar 14
Clearly it is on a case by case basis as despite being registered disabled, housebound and socially isolated EDF have told me they cannot help or send me with preloaded card and key. "How a society treats its most vulnerable is always the measure of its humanity
Sally Thompson
@sallyannt_
·
19h
@BritishGasHelp
i have a token meter for electric,can only get top up in the post office in my area .if government closes all non essential shops due to coronavirus ie the post office ,where do we get our electric from??
British Gas Help
@BritishGasHelp
·
8h
If you think you’ll run out of emergency credit, contact us to discuss your circumstances and we’ll work with you to find a solution ^Bronwyn
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panic at the everywhere
@brokenoptimist_
I rent a place that has electric and gas key meters for 'topping up' / paying for utilities.
@BritishGasHelp
@SP_EnergyPeople
@eonenergyuk
Are measure in place that these meters can be overridden and switch to 'pay as you use' accounts, if people are isolated / ill, and run out?
8:17 AM · Mar 15, 2020·Twitter for Android
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ScottishPower Help
@SPEnergyPeople
·
8h
Replying to
@brokenoptimist
Hi! We are still currently assessing the ongoing situation regarding the coronavirus outbreak and all affected customers will be notified when we can confirm what action is to be taken - Gary
panic at the everywhere
@brokenoptimist_
·
5h
Hi, thanks, Gary. As someone who is classed as disabled and considered more vulnerable in relation to being out and about during this pandemic, are you able to reassure me that these key meters can be overridden should that become necessary? Thanks.
ScottishPower Help
@SPEnergyPeople
·
5h
Until we release an official statement regarding the matter, I would not yet be able to confirm this for you unfortunately - Gary
andrew supple BicycleSpouting whale
@loftusroadw12
·
11h
Replying to
@brokenoptimist
@BritishGasHelp
and 2 others
Good question..
panic at the everywhere
@brokenoptimist_
·
11h
It's a worry for sure. A lot of more vulnerable people will have these meters too, for various reasons, I should imagine. I hope there is a way to get round this. What if shops have to close and there's nowhere to top your 'keys' up locally?
andrew supple BicycleSpouting whale
@loftusroadw12
·
11h
Hopefully they are working on it.. I see you've copied British Gas in so no excuse for them not having thought about... Be good if a news outlet picked it up and explored it..
@bbcsoutheast