My husband and I used London women's clinic for fertility investigation, we had our testing done 3 weeks ago (pelvic ultrasound, AMH, sperm check) and call with the doctor last week to discuss results. We weren't happy with the clinic and will be looking to go elsewhere is the short of it, happy to share our experience below:
Our niggling concern from the beginning was the poor communication we received by email, from confirmation of appointment to the follow ups it was really poor in terms of response time and communication. For example, we had to chase for a payment receipt 5 times, each time we were told they would chase the finance team for it, until I called up the 5th time and the (helpful and lovely) receptionist was able to send it to me right away. It just made us feel like the admin staff were too lazy to reply to us in the previous instances.
Despite this we decided to proceed with testing because we figured should give benefit of the doubt and it won't be the admin staff doing the medical procedures.
What followed was a call with the doctor explaining our test results. Main comment here is its disappointing we couldn't have the meeting face to face or video call, the call was over speakerphone so it did make hearing her quite difficult. We were told we can't do IVF or ICSI with our results, which came as a shock as I knew our results were not optimal but not awful (My AMH levels are 3.9 and was only showing 7 follicles in one ovary and no follicles in other ovary), while my husband has 0% morphology, but all other markers were very good. We came away sad, but no negative feeling towards the doctor who we felt had "good bedside manner", she recommended we see a urologist and at the time of the call said the admin team would send us recommendations of urologists for further investigation. Trusting her medical opinion, we appreciated at the time we weren't being told yes you can have this procedure and it will cost this much...
What happened next really cemented the experience and left us feeling we do not want to go back to this clinic, it took 3 days for them to send us the report and we received an email from the admin team saying the doctor we spoke to had recommended my husband freeze his sperm, this was confusing as this was not discussed with us on the call and we could not understand why we need to freeze the sperm when we've been told we can't use my husbands sperm for IVF or ICSI. We were also sent an email about a provisional appointment to speak to another doctor (Obs & gynae doctor) the clinic another cost of £350, this was instead of the urologist recommendations we asked for. Given the recommendation at the time was to speak to a urologist, why would they ask us to speak to an obs & gynae doctor at their clinic - our thoughts were are they just trying to feed on our desperation and unnecessary appointments.
My husband saw the urologist at a different clinic, and has been recommended for an ultrasound, but the urologist said it was his medical opinion our results were not impossible to do ICSI and was surprised we were told as such.
We went with London women's clinic as we saw a good number of positive reviews and wanted to start our IVF journey after 2 years of infertility, sadly our experience has been negative so I'm afraid we wouldn't recommend. Wishing you all the luck in your journey, happy to respond if you have any more questions on this x