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A moan about the Ellie Grey competition

2 replies

MissM · 25/07/2007 12:46

I won this (without even knowing that I'd entered) which was very exciting. Except that they've been rubbish. First my prize voucher didn't arrive for ages until I posted on Mumsnet asking what had happened to it and they got on the case. Then when I rang with my order saying that I would be paying with a prize voucher they professed to know nothing about such a thing and had to ring me back after consulting with someone high up. That got sorted out and I sent off my order with the voucher. But this was over 10 days ago and I still haven't received anything. So the upshot of it all is that I wouldn't recommend shopping with Ellie Gray, and I am cynical about receiving my prize!

OliviaMumsnet · 26/07/2007 10:41

Hi MissM
Sorry to hear you're still having problems.

As I've said on other threads, it's tricky because we have to assume that the prizes have arrived unless we're hear otherwise.

The reason that there was such a big delay in the first place is that the host that I'd been dealing with had left the company without passing on the relevant details to her successor - these things happen I suppose not that I am making excuses for them.

I'm sure this is just a postal strike problem but if you've not received your prize after the weekend please drop me an email on olivia at mumsnet dot com and I'll chase them again.
Thanks
MNHQ

OliviaMumsnet · 08/08/2007 12:27

Brilliant. Glad to hear it.

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