Ordered some bags and jewellery at the end of November. Received email that some items were cancelled, as out of stock, and was offered a 15% discount as an apology. Everything else went fine and was charged for the items I received.
Then the end of December Fossil takes 3 payments for odd amounts and I'd not ordered anything else! I've spoken to them NINE times, used their online issue form. Still not resolved and they can't tell me what the payments were for. It's an overseas call centre, so theres already a bit of a language barrier. Apparently it needs to be dealt with by the finance department but I can't be put through, All they can do is email finance for me. I've been told I'm going to be refunded but this never happens and the next time I call they claim to have no evidence I've called before. I even have a case number which you guessed it, isn't recognised when I call again. I wondered if they'd charged me for the cancelled items, but the amounts don't tally with the amounts on the email.
What do I do? I want my money back. One advisor did say they currently have an ongoing refund issue in the UK that they are working on. Can anyone help please or share your experiences with Fossil customer service (or lack there of!)