how to complain about M+S food?

[cocoboots]

Picked up Xmas food on 24th. Cooke did yesterday.
Boneless turkey crown was still undercooked well after 2.15hr cooking time
Caramel chocolate cheesecake tastes vile- way too sickly sweet (and we eat cheesecake a lot in our house!)
Salmon terrines were in a very soggy box that was falling apart.

I'm more bothered about the cost, these items were a treat, far more expensive than food i'd normally purchase and nobody was wowed by it.

I just spoke to someone on the live chat who told me to take the packaging and receptors back to the store. I no longer have the packaging and I only have the original email confirmation.

Is there any other way of getting something back for this? Even just a token food discount voucher for my next shop?

Closing thread ✋🏼

Sorry op, you can't close threads just because you don't like the replies.

While the threads still open....I'll nip in and say I've had a couple of duds this year aswell. The turkey was fine (didn't try it myself but was cooked and had no complaints), but I took a short cut with the parsnips and bought some of their salt and pepper frozen ones. They were absolutely solid, anemic, tree barky specimens. Binned.
I swerved some other potential disappointments though, after reading a few bad reviews on their website.
Leave some honest feedback and shop elsewhere next year is my advice.

So how did you get on with the complaint OP - any update?