I'm being very smug and self rightous.....
A while ago someone asked if they could book their children in with me and said yes and they backed out a while later
I had a phone call on Friday asking about how often the children are booked in and how much they pay (from the BA on behalf of the IR)
So I said they didn't come here ('cos they don't) - and I feel so good (and a bit guilty) about it 'cos they really messed me about and caused me loads of extra work