def have a 'complaints file' even if you just have a file with that wrote on front and your policy inside, they like to see its in palce!?
know your forms of abuse..i ALWAYS get asked this one : Physical, emotional, neglect, sexual (or p.e.n.s!)
Ddiaries and obs i assume are big now, always done diaries am just started obs sheets incase diaries arent here!
Risk assesments
Plans: ideas of themes/events/celebrations etc
Multi cultural and ability toys/books (ie: various race/religion, dolls wilth one arms missing ..or books showing people in wheel chairs/elderly and so on)
Keep children entertained whilst their there, try to do something interesting for the children but low key/safe that if they need to speak to you, your not putting them at risk (i no aqua eads for littly etc)
I had mentioned how i kept ofering drinks on my last one, she said it was excellent to keep reminding the younger ones to keep hydratred..
not sure of what else...i worry about the standards etc and remembering them all, even though i know i do my job well, i dont dwell on the 'terminology' and such..so ill be on here panicking when its my turn too..good luck!