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Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

New mindee woes

7 replies

iMum · 10/06/2008 16:31

So about 4 weeks ago I took on a new mindee, I am only recently registered too so have few mindees yet.

I hd a phone call from a foreign person who wanted childcare for her friends child. Upshot is the 2 women come round and we settle on 3 mornings a week a total of 9 hours on monday, tuesday and thursday mornings 8.30-11.30

She kept to this arrangment for 1 week, since then I have had her on odd days all over the place for 6 hours a time, which in itself is no great issue as not having many other mindees I can normally accomodate but it is grating that I dont know when next to expect her.

Anyway I had her today for 7 hours and the mum collected her and in her very poor english told me that she needs me (and is claiming tax credits for) 16 hours a week but cant tell me in advance what days, only on the friday for the following week iyswim.

When we signed contracts it was made clear that if the days contracted were not used then the £10 minimum fee kicks in, she seems to totally have forgotton about this in the way that she is not sticking to the original days, I will charge her for it natch.

The fact that her English is so bad means that there is very little communication between us, she talks in her language studded with the odd english word and I try to get the jist of it, but really I am worried that I may miss somthing important-or that she will.

The thing is that the mum seems really nice and I do want to be able to help them but it seems so disorganized.

Plus I have concerns about the little girl, she doesnt speak english-seems terribly lonely and very very reluctant to go home. She clashes with my own children but is fine with me, in fact the only english she realy has is "you my mummy?" she is 4 (tho very bg for her age) and both she and her mum have lived here for 3 years.

I am planning on putting a note together for the mum outlining our arrangement that whilst I am willing to be flexible I do need a bit more of an idea of when she needs me especially since the hours have changed so drastically from 9 to 16 hours a week.
I also will point out about the minimum daily £10 fee.

I dont really know what the issue I have is, I worry about the little gil alot, she really doesnt seem able to conect with children or if im honest me, although she will cuddle me when upset etc. She does seem volatile-today she asked me to blow some bubbles for her I had been for quite some time but had stopped to eat my lunch sat next to her in the garden, I said (and gesticulated) that I would again in a min but I was eating my lunch and she blew right through the freshly dipped wand all over my face, I was then covered in bubble liquid-I obviously told her off and she withdrew completely for about an hour. She did come round again and was fine by hometime but trying to explain this to the mum was impossible. She also is a bit light fingered and forever trying to halfinch things from whereever we go including my home! I trealise that she may not have much, for the outings we have been on her reaction tells me that she doesnt really get out a lot, I know they dont have a garden and seeing as mine is a bit of an adventure playground! I can see why she loves it here, and am pleased that the mum is happy enough to up the hours but I dont really know where I am.
I feel like I need to keep a diary of things that occur in order to cover my back-what from ive no idea!

I dont really know why im posting, I know i havent a clue what to do, do I say no sorry to the extended hours and stick stricktly to the contracted ones, so I just let it go-she will be a school in sept so then not in my care anyway.........

This really isnt how I had pictured childminding! I seem to fumbling through the dark and I so want to do the right thing by me and mostly by the little girl, but the lack of language and the obvious differences in upbrining and expectance of behavior are making things tricky!

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Hassled · 10/06/2008 16:36

Poor you - it does sound a nightmare.

The only thing that has occurred to me is that Local COuncils usually have access to translators - all part of their inclusion policies. It's a while since I childminded and I can't remember the name of the local Early Years childminding contact people who are council-based (I hope you know who I mean ), but if you contact them and explain the issues they could possibly get a translator to help you out.

MrsWeasley · 10/06/2008 16:43

I was going to suggest the same as Hassled, try to find a mother tongue speaker who can go through the contract with you and her.

Children who have English as a second language are often quite and withdrawn contact your local childminding group or surestart and see if they can offer you any advice or training.

Keeping a diary is always a good idea. Also maybe writing things down for mum as they can often show it to someone who can help them to read it rather than her trying to remember the strange english words you said to her!

MrsWeasley · 10/06/2008 16:44

If she is going to school soon it may be worth you asking the local school for advice.

iMum · 10/06/2008 20:03

ok so ive just typed this fee structure out, i think it outlines things well-what do you guys think?

As for the other issues im seeing my ncma lady next week and so will discuss it further then.

Structure of Fees.

My standard rate is £3.00 per chid per hour. I aim to be flexible and try to work with parents to ensure they have childcare that suits them and recognise that sometimes childcare is needed that is outside of the contractual agreement, I will where possible always try to accommodate you.

As a registered childminder I have limited places available to offer and so in order to ensure that your child's place is guaranteed I charge a minimum fee of £10 for contracted slots that are not fulfilled for whatever reason. The only exception from this rule is if I am for some reason unable to care for your child during the contracted slots due to illness or holiday.

Payment is to be made weekly unless you are paying via a childcare vouchers system where payment dates will be negotiated accordingly.

Payment is in arrears, you only pay for the childcare provided, this ensures that the amount you pay is accurate, however if payment is not made before the next cycle of childcare is due to begin I will not accept your child into my care.
Please be prompt with payment to avoid any problems.

Whilst in my care I will take your children on outings, for the most part these trips incur no extra cost but occasionally we will go to a play group or soft play centre etc the cost of these outings is paid for by the parent and will be added onto the final account for that childcare cycle if not paid for at the time of drop off/pick up. Please be assured that these extra costs are always kept to a minimum.

I endevour to be fair with my fee structure and charging system, Full contracted hours will be charged for, even when your child is dropped off late or collected early. Where contracted hours are used and extra hours needed you will only pay for the time your child is in my care, I never round up fees.

Having read this document I agree to the terms laid out above.

OP posts:
SimpleAsABC · 11/06/2008 13:19

Sounds very very very fair to me!!

love2sleep · 11/06/2008 13:29

It sounds very fair to me, but I'm wondering if, given her language issue, it might be helpful to summarise the main points at the bottom in bullet points. Something like:

In summary:

  • standard rate is £3 per hour
  • £10 fee applies for all contracted slots that are not used
  • weekly payment in arrears
  • payment must be received by *
  • cost of occasional outings will be added to weekly bill
iMum · 11/06/2008 13:51

Her language skills are so poor I think she will need to take it away to an english speaking friend and have her translate it for her.
But the summery sounds a good idea.

thanks peeps!

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