Universal credit- Invoice amount different from DD amount

[MamaDemi]

Hello,

please I need some advice. My childcare provider made an error on my son’s invoice. They failed to take into account his 15hours so they billed me their full day fees. I queried it and they admitted the error but unfortunately cannot change the invoice as apparently the system cannot allow the change mid-month(whatever that means). They did take the right and reduced amount via DD. I’ve had to upload the invoice as is and also uploaded my bank statement. Will this be a problem? I don’t know what else to do. Should I leave a note explaining or just wait to see if it will be an issue.

Will appreciate any advice. Thanks

If it was me I'd get them to write you a letter/email explaining and send that in to UC

Yeah they need to send written proof then note it in your journal, then they can make a job for you to upload it. In future if it's wrong just upload an email from childcare provider showing correct amount rather than a wrong invoice

thanks for your this. I downloaded the email exchange but there’s nowhere to upload it in the journal. I can only type. I will get them to give me letter as I can foresee issues with this

Yep so if you make a note on the journal the staff might open another job for you to upload it, you can upload multiple documents when they do the uploading proof of childcare costs job. Noting it in the journal will explain:)

They legally have to invoice you the correct amount