My DD 30 hours kicked in sept but it seems to have not brought the bill down like I'd assumed it would? She does 2 full days which is 22 hours PW, I was paying £570 now paying £460? Does this sound right?
I've asked for breakdown which shows all hours are covered but they've stuck a £316 charge on then obviously consumables which is fine. I'm just getting no answers from them as I thought she'd be pretty much fully covered now?
Thank you x