Asking for a friend here who in honesty is now really struggling mentally ..
She uses a childminder and her little boy has been there for two years. Her little girl started last week after a couple of settle sessions. Last Wednesday after just two days the childminder advised her her neighbour had told her to "shut that kid up" and thus is the baby continued to not settle after just one more week (so two weeks allowance only) she wouldn't be able to look after her.
Given she was back at work and had little option (because it also didn't feel like her child would settle after just another week) she spoke to other nurseries available and has now found a place at a childcare provider but in three weeks.
She chose to pull both kids out of the childminder noting she needed to take unpaid leave (to look after the youngest child the childminder didn't want to allow any time to settle). The childminder has now threatened her with legal action because she says she still needs to pay the four week notice period for her eldest (even though all this has ultimately been caused because of her).
Worth also saying the childminder was originally booked to start childcare for the youngest three months ago...due to breastfeeding and other things this was delayed by three months and the mum was advised by childminder she needed to pay (in cash) to hold the kids place so she has already paid a huge amount to the childminder in question who has given no care.
Would really appreciate anyone who can give any view on where her rights stand on the debt collection letter she has received from the childmonder.