OK Background I charge a fee say £2.80
In September I put the fees up to £3, for new customers (existing customers stay the same)
Then in April I put up fees for existing customers.
Make sense so far....?
BUT if they agree to paying yearly their fee is fixed for the 12 months of the calculation (so if they start in Feb - it stays same to Jan of following year)
So....existing customer went on yearly in Sept. But now wants to change her hours (reducing them by 6 hrs a week)
So I have to calc what she has had, what she has paid for and recalc for the next 12 months. So I am intending to increase her rate to £3 from April (as she backed out of the 12 fixed rate)
Is that right? or should she pay £3 from jan or not until Sept?
Does any of that make sense this late on a Saturday...or am I confusing you all?