I thought the nanny provided by the agency was great (Nanny A). She came in, asked the right questions, twins took to her. They slept well in the night (I was up as it was just one night and I am looking for someone regular) and I found she settled them really well. I felt like she knew what was wrong, whether they just needed settling, wind or feeding (didn't need feeding). In the morning she brought the twins downstairs, and they were fed, settled and happy. Bottles were all done etc... I felt so well rested and ready for the day.
The nanny that came directly from the website (Nanny B), she did come in and ask lots of questions, almost too many, but that is fine. I probably just didn't agree with her methods of settling. She wanted to fill up syringes with gripe water to give if they woke, before they really became unsettled she said. Personal preference, I just don't like giving a lot of these medicines especially if not really needed.
Main thing was in the morning, the twins were really unsettled. My normal morning routine is to bring them down after they wake, and they sit in bouncer for a small while, whilst I talk or read to them and drink my coffee (for my sanity !!) , it always works and I can get a few bits done. Nanny A from agency did just that, and did the bottles whilst talking to them (I have a kitchen lounge type area so you can get a few bits done in kitchen and talk across to them on the bouncer, it keeps them happy for a reasonable amount of time to get things like bottles washed). Everything was clean, babies were changed etc.
With Nanny B, the twins were on the sofa with her. She said they did not want to sit in bouncer (they sit every morning and throughout day many times). But my son now rolls instantly, so sofa really isn't great. It meant she had to sit there trying to hold them.
She hadn't fed my daughter (this was the only feed she had to do) as I fed them in the evening when she came.
Then my son was really crying when she did attempt bouncer, to which she kept playing these musical toys. She asked if she should deal with the crying or bottles. In the end I told her politely I will deal with twins if she can help finish bottles (there were only the 2 from the morning) and a 'spare' she had said she wanted to prepare for the night. But she didn't know how to sterilise and I didn't really have time to help, so told her to leave them, and then she went. I did show her the prior evening. It did mess up my day somewhat as I had to feed my daughter so she was out of synch. Then all the bottles etc (I have bottle OCD and like to wash them asap!!). My son had a big burp that was bothering him hence didn''t want to sit in bouncer and crying... wind really hurts them
Long story, but that's the reason. Both were same rate, but of course agency fee on top. Though id be willing to pay that for the confidence I had in nanny A