Are your children’s vaccines up to date?

Set a reminder

Please or to access all these features

Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

Family haven't paid. How do I deal with this?

178 replies

UnpaidCare · 06/08/2021 11:00

This has been my first year as a childminder. My contract is clear and has been signed by all parents. I am well qualified, my rates are average for the area. I could charge more it's a shortage area.

I'm looking after one family for 4 weeks of the summer except the next two weeks. This family has had a difficult year I have gone above and beyond to support them.

All should pay me in advance on the last day of the month this family haven't. I mentioned it when I saw them on Tuesday, they spoke about it on Wednesday. I sent a text yesterday which they have seen. They usually text me regularly. I won't see them again until Monday 23rd. They aren't away yet.

They already owe me over £350 for the week that I have done, plus the rest of the month. They have been 2 days late paying before but not this late.

They are getting a good deal with me. Should I give them notice? I have a waiting list. How do I get them to pay?

OP posts:
Are your children’s vaccines up to date?
UnpaidCare · 12/08/2021 21:04

This will be long. For those who are here for the CM news: I sent the termination of services to late paying parents last night. Effective a week from today. Nothing back from them yet.

I have not mentioned the money paid by then. Usually I send all parents a thank you email when they send me any monies, this serves as a receipt too. As churlish as it is, I didn't feel like saying thank you to them this time. Also, I am still working out how much I should pay them back.

If I have been caring for DCs for more than 3 months I give one months notice and, had they been decent, I would have given as much notice as I possibly could above the 1 month.

However, in this instance, their late payment broke my Ts and Cs, I could have given them no notice at all.

glitterelf mine is that episode with Adriana in. No spoilers for the sake of anyone who hasn't watched it. She is an incredible actress.

We've got the box set GeorgeMichaelBluth and we must rewatch it again soon. We should have done that through lockdown. Now it'll be great for when the winter nights draw in.

I'm so happy that I have found other people who appreciate The Sopranos as much as I do Smile.

Ill parent update for anyone who is interested . Dparent is seriously ill. I know how selfish this sounds, but I've just got home, I left our house at 7am today and I have just stepped in the front door. I feel raw and wrung out.

I'm frustrated with myself too, all those years of nursing experience and you would expect me to be prepared me for situations like this. The flip side is that I know too well what is in store for Dparent.

The Dparent has no care needs. They have always been so capable, independent and vital, and they still are. It is difficult to reconcile that with the fact that this time next year they may not be here.

We spent today, at Dparent's request, writing down their own funeral order of service and an EOL care plan, trying to cover off as many eventualities as possible. That was what they asked to do today, they are being incredibly stoic.

One of my siblings has taken tomorrow off to come down and spend time with them all weekend. Together they will discuss the decisions made today.

A vague positive if it can be called that is that said parent is wealthy. They have decided to pay for a 2nd opinion, which Dsibling is going to sort through with them, Dparent can afford treatments and EOL care of their choice if that is what they need.

I do appreciate my own hypocrisy here. Years working for the NHS and I'm extolling the positives of private medical treatment.

Apologies that I am not specifying whether it is my Mum or Dad. The news is so recent, there are potentially treatments available to them and this thread could be outing. Dparent hasn't told most close family members yet.

glitterelf is it ok if I PM you about nurseries sometime over the next few days?

This started with a non-paying parent. It's been a proper rollercoaster this post, eh? Apologies to the category purists, but it's my thread party and I'll cry if I want to...and all that.

OP posts:
RandomMess · 12/08/2021 21:55

Thanks for you, seeing someone you live in that situation is never ever easy.

Skiptheheartsandflowers · 12/08/2021 22:00

Flowers on your parent news. You can think you are prepared for losing them but you never are. It's really hard.

Years working for the NHS and I'm extolling the positives of private medical treatment.

No blame here, I'd do the same in their position. And given the slowdown caused by Covid, it frees up space for someone else to get NHS attention. Hope there are options for them.

MyOtherProfile · 12/08/2021 23:37

You're going through so much. The last thing you need is non paying parents. Hope they take this seriously.

Orchidflower1 · 13/08/2021 10:49

Sending 🌸 @UnpaidCare you really don’t need no payers like that in your life anyhow but particularly not at the moment.

Sssloou · 13/08/2021 14:30

So sorry that you have this tough journey ahead of you. Your nursing skills will be helpful but they won’t protect you from the longer term grinding emotional and physical toll.

Pace yourself and be gentle with yourself.

Well done for ejecting these disrespectful donkeys from your life, especially at this time. I hope that your other parents and any news family will be compassionate with you.

Take care.

Twinklettoz · 13/08/2021 14:53

Agree with all the other posts. You seem very sensitive to their situation, but you make a rod for your own back by being extra accommodating. You're a business and it's your livelihood.. Until payment is received, you can't look after their children again. Simple

glitterelf · 13/08/2021 17:58

@UnpaidCare I'm so sorry to hear about DParent please do contact me anytime whether for advice a sounding board or just a handhold Thanks

UnpaidCare · 13/08/2021 20:26

Thank you all for your kindness DaffodilThanksThanks

@Twinklettoz see my post from last night with an update on the non-paying parents situation. Also, what's your favourite episode of The Sopranos?

In fact everyone, please weigh in with your Sopranos thoughts. If I started a thread on the appropriate board would you help me take my mind off of things by getting involved in a conversation about the show?

No further news today from the non-payers. DH and I calculated how much of the money I should return, as I sent the last termination email I am waiting for them to reply, which they may do when they are back from their holiday.

DSibling is at DParent's, they got there last night and are staying there. Today DSibling did some research on consultants, called round the local private hospitals. We will all be at DParent's on Monday evening for a video consultation Dparent wants us there.

There is a silver lining Smile. Our other DSibling, and spouse have been living abroad for some years now. They had planned to return home in the summer of 2020, they were stuck as a result of Covid. DParent's ill health has hastened their return, they are coming home for good asap.

Other good news DLivingAbroadSibling and spouse are expecting their first baby at Christmas time. We know that they have been trying for years. This has given us all a huge boost today.

DLivingAbroadSibling and spouse are looking for places to rent close to DParent.

OP posts:
MyOtherProfile · 13/08/2021 20:49

Oh some lovely good news there.

Orchidflower1 · 14/08/2021 00:26

Some nicer news there op.

I have never watched the sopranos. Love films such as goodfellas and the godfather so may give it a go. Like my music my taste in TV is quite eclectic. This evening whilst waiting for biggest dc to come back from a garden party, I have watched Dr pimple popper, Friends and a documentary about John Travolta, just watching FBI files now!

Thehop · 14/08/2021 20:16

@UnpaidCare I am just registering as a childminder after 10 years in a nursery. You’re my inspiration for all things “stand up for yourself!”

UnpaidCare · 15/08/2021 22:35

No real news, still nothing back from non-paying parents, there again I don't expect to hear anything atm.

Orchidflower1 DH and I are the same, we like good television/films/music etc, the genre is less important. With that in mind The Sopranos is outstanding. Worth remembering as you watch and it reminds you of other things you have seen: it came before most of the other shows that it reminds you of.

Thank you Thehop, that's very kind. Truth is that I'm not a model of good business sense, that's why I started this thread Grin. The one smart thing I did do was to take all of the advice from my local CM group. They were the ones who gave me the basis for my contract which, along with support from this thread, has been the reason that I could be firm with the non-payers.

OP posts:
Sssloou · 16/08/2021 08:50

@UnpaidCare

No real news, still nothing back from non-paying parents, there again I don't expect to hear anything atm.

Orchidflower1 DH and I are the same, we like good television/films/music etc, the genre is less important. With that in mind The Sopranos is outstanding. Worth remembering as you watch and it reminds you of other things you have seen: it came before most of the other shows that it reminds you of.

Thank you Thehop, that's very kind. Truth is that I'm not a model of good business sense, that's why I started this thread Grin. The one smart thing I did do was to take all of the advice from my local CM group. They were the ones who gave me the basis for my contract which, along with support from this thread, has been the reason that I could be firm with the non-payers.

Yes you won’t hear anything from them until the night before or even the day that they are due back. Then it will be high drama and emotional manipulation histrionics until they bill doze you into taking them back.

Don’t let them do this to you.

Get ahead of them.

Fill the place with another family so that you are full. Are you in the process of doing this?
Return the extra money.
Set a date for the return of the expensive equipment.

Don’t get into any dialogue with them. You do not need to justify or defend your decision. Only once repeat a simple line from your letter - “non payment means losing place as per contract, contract has been terminated, place has now gone to another family.” Then don’t engage further. Block / delete if they harass you.

I am glad that you have family returning from overseas and a new baby in the family - you all deserve some special times at this difficult time.

Blondeshavemorefun · 16/08/2021 13:47

Just give notice

UnpaidCare · 20/08/2021 20:37

Not quite the night before Sssloou.

Had they paid, their DCs would have been back with me on Monday. It all went off today. I wrote a long post only to have it disappear Hmm.

DH is talking, will update when he has finished.

OP posts:
MyOtherProfile · 20/08/2021 23:12

Intriguing!

Sssloou · 21/08/2021 00:44

Stand your ground.

Calm and positive.

Don’t let them steamroll you.

Keep strong.

SofaSpuds · 21/08/2021 12:28

Stick to your guns @UnpaidCare. You have given the CFs plenty of chances to pay what's owed. Not your problem that they thought your livelihood is none of their concern.
I honestly hope this teaches them a lesson and they learn to treat people with respect, and pay their dues.

LongTimeMammaBear · 21/08/2021 13:22

Hi @UnpaidCare. Hope you’re ok. Reread the thread to give yourself a boost and confirmation of your actions. You’ve done nothing wrong

UnpaidCare · 22/08/2021 00:27

Sorry, in the end DH and I were talking until 1am on Friday, going over what had happened with the non-payers and varying scenarios and our planned approach for Saturday (yesterday).

Because Saturday was the day of serious-family-reunion. With DIllParent, DSiblings assorted DDpouses and DCs including one in utero.

Over the past 48 hours my life has been like a soap opera plot. I'm all over the place emotionally and I need sleep now.

I will do my absolute best to update this thread with the latest in the increasingly weird saga of the non-payers.

Thank you for all of the support you have offered on this thread Thanks

OP posts:
UnpaidCare · 22/08/2021 00:28

That should be 1am on Friday night/Saturday morning for the pedantic people Grin

OP posts:
RoisinD · 22/08/2021 09:27

Sounds like a lot has been happening. Hopefully resolved to your satisfaction.

HalzTangz · 22/08/2021 10:37

@UnpaidCare

Sssloou I am waiting for two weeks because they are on holiday abroad. They have had reminders and even reminded me themselves.

They said it's nearly time to pay you at pick up sometime in the week beginning 26th July.

My verbal reminder on Tuesday 3rd.

Them instigating a conversation about it on Wednesday 4th.

My text on Thursday 5th.

My email at lunchtime on Friday 6th.

I am waiting until the 22nd before a second email because, as I say they are abroad. Of course they may have already made alternative arrangements for Monday 23rd onwards, but I doubt it.

They have no family locally and they haven't been here long. I don't expect that they have had time to get to know many local people who can help.

After I posted here I also posted a blind message on the local Facebook CM group, it is unlikely that they will be able to find another CM as the Facebook group is a proper hub of gossip activity.

This is only if they haven't paid my money plus the vig Grin.

Just something to note, depending where they are abroad they may not have access to their online banking to make payment, however they should reply to the email an tell you that if that is the case. I suspect though they have no money an burying their heads in the sand by ignoring messages and emails
Shehasadiamondinthesky · 22/08/2021 10:40

@Tangledtresses

I'd text them saying until they pay what they owe you won't be able to look after the children on the 23rd. And will be taking on another child from your extensive waiting list
Yes this definitely. I would not entertain people who messed me about. You have your bills to pay.