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Childcare Vouchers - why so long?!

6 replies

Surr3ymummy · 24/09/2007 11:14

I am really disappointed with the whole childcare voucher thing. I'm an employer of a Nanny who started working for us in February. As both my husband and I are fortunate to be able to receive Childcare vouchers, we obviously wanted to be able to pay our Nanny using them. However - despite having had the maximum amount deducted from each of our salaries since February - we have not yet been able to pay our Nanny in vouchers, and have instead been paying her from our net salaries.

In order to receive vouchers, our Nanny had to be registered,and in order to be registered she had to have completed a First Aid Course (she had), and have a formal qualification (she hadn't) or take a 2 day course, plus have an Enhanced CRB check. So she booked on the first available course (2 days in London - we paid as that seemed fair). That was sometime in March. We also paid her £99 registration fee which included the CRB check. Very strangely I thought, they wouldn't even start the CRB check until she had completed the course and sent them the certificate. The CRB check which was eventually initiated in May, took about 10 weeks - and she finally received it in early August. (By which time she'd been looking after our baby for 6 months). Then she had to register with the Childcare voucher people which also took a couple of weeks. We just missed her August pay date, but paid her in Vouchers on the 13th September - when the money was deducted from our voucher account. Some 11 days later she has still not received the money in her bank account - and has gone overdrawn!

So far we've paid about £300 to get our Nanny registered, and in addition have spent a lot of time getting to this point. On the plus side we do have a really great Nanny, and in theory we will soon be able to pay her using the vouchers we have accumulated over the last 7 months. So given that it's taken us 7 months to complete the process, and that the registration needs to be renewed annually - we should start all over again in a few months.

Really the whole scheme seems to be more set up for nurseries or childminders, and doesn't take into account the way that Nannies are hired, and that very few have the registration.

On a separate note - I see that the Ofsted requirements are now that our Nanny should have public liability insurance. At the moment she's covered under our household policy as an employee. Presumably this is insurance in case we sue her for negligence etc? Is there a recommended company for Nannies?

OP posts:
jura · 24/09/2007 13:31

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Message withdrawn at poster's request.

Surr3ymummy · 24/09/2007 18:40

Hi Jura

Yes use Accor too - I'm really annoyed about this current fiasco. My nanny's pay has disappeared into thin air. Apparently they credited her voucher account on Friday 14th September - but it's not yet made it into her bank account. I had her speak to them this morning (as they won't speak to me as it got from my account to hers) - and they promised to look into it and call her back - I just checked and they didn't!

I've offered to pay any overdraft fees - but now wondering if I should just pay her again from my bank account or in cash - it's just so embarassing. She says she's ok but not sure I believe her. What do you reckon?

OP posts:
nannynick · 24/09/2007 22:32

I applied (online) to Ofsted on 1st August 2007 for nanny registration. Forms arrived and were sent back, and my registration certificate came through 17 September - so took under 7 weeks.

Haven't had experience of Accor, but the voucher provider my employer uses (Faircare) didn't take long at all to process the paperwork. Accor I know are a big provider, so I am surprised they don't have the system running smoothly.

Nanny insurance is available via PANN, NCMA, and Morton Michel. Morton Michel I would say is the most popular provider, and is the one I have used for the past few years without any issues. Cover starts from £60 (2007)

Surr3ymummy · 25/09/2007 10:54

Thanks nannynick - I'll point her at those insurance providers.

Today finally got a response from Accor - despite checking they had my Nanny's details correct on several occasions - they have sent her pay to someone else's account. They are saying it "should be there by Friday".

Really it's not good enough - and I've asked my employer to complain (they're pretty big), think I will need to give her an interim cash payment and sort out the balance next month, in case there are more problems.

Plus I've told them I expect them to pay her overdraft charges (which I will cover in the meantime).

They weren't even particularly apologetic - the person from Accor said it wasn't her fault - but someone else's. Am sooo cross!

OP posts:
frannikin · 25/09/2007 17:18

The insurance that covers your nanny as an employee in your home and the insurance your nanny should have under OFSTED are separate things.

OFSTED require your nanny to hold what is also known as professional indemnity insurance. It a child is injured or killed whilst in her care and she is sued it will cover her legal fees and damages up to a certain amount.

Your household insurance covers you as an employer if your nanny has an accident in your home and sues you.

Personally I think ALL nannies should have appopriate insurance in place before they start work but many don't. Some have only heard about it because it's now a requirement for OFSTED registration. The way I look at it is you wouldn't consider driving a car without appropriate insurance in case you had an accident, so why risk looking after children?!

jura · 29/09/2007 13:53

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Message withdrawn at poster's request.

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