I would really appreciate some help. I was recently widowed and luckily I had never had to use external childcare. After trying to do it all on my own I finally gave in an tried to find help. I engaged an agency called TGNC who found me a family assistant at £1000 Per month - total placement fees were £750. To cut a long story short we were not happy with her on numerous occasions and had contacted the agency but were advised to keep going and it can take a while to gel. She helped out a friend of mine who's child has chronic fatigue and the reports coming back were very bad. This is when I knew she had to go. I informed the agency and chatted with the Au Pair and all very amicably she was given her notice. The next night I got a call from my seven year old son asking me to come home ASAP. When I returned they were both in a state and she said she had hit him for splashing around in the bath. I then went upstairs and asked both boys 5 &7 to show me what happened and he gently hit me around the face and said it was like that but much harder. I then emailed the agency to say what had happened and they said they needed to call the police and report it. No call to check we were ok no offer of help. When the police arrived at my home they took it very seriously and said I had two option to press charges or she had to leave tonight. As my boys had been through so much the last thing I wanted to do at 1.00 am was to wake them and cause them more stress. They took her to a local hotel and as far as I was aware she was on a plane back to Spain the next day. The subsequent handling of the incident by the agency has almost been worse. They have not called or check in or offered any support. They will not refund the fees - given the person they placed in my house assaulted my child and until I fully press charges she is still on their books and able to look after children... What should I do???