We are thinking of having an au pair stay with us to help with housework and speak French and/or German to our children. I have been on a couple of au pair agencies websites and am bamboozled by it all, tbh. I read the terms and conditions for one agency this morning and was astounded by the fees and refund policy (or lack of) if the au pair changes her mind and does not come after all. Can any MNer give me tips or recommendations, please? I have read several au pair threads which were very useful but I would like to be given a few pointers for the best agencies to use, if possible.