Well spoke to the chief "blah blah" inspector yesterday from Bristol following my complaint about dreadful inspection/inspector and about what seems to be the inconsistency between inspectors. The first thing is the attendance registers are law, apparently they never used to be 4 years ago when I was first inspected but now it is REGULATION, so please make sure your parents sign weekly. When you get an action (like I did) you automatically get downgraded. All the other stuff she told me were apparently recommendations (advice). The classic response from her when I complained about inconsistency was "I cant comment about other providers, anyway people dont always tell the truth", well, after that there was no point in me carrying on(grin)!