This is on behalf of somebody else so apologies if I can't answer.
Twice this has happened where the family has left no food in the house. Tins and packets and meat in the freezer but no potato's or fresh veg or milk or bread that sort of thing. Basically a meal can't really be put together.
Au pair had to use own money to buy snacks in the school holidays to keep young boys going, money was refunded by mum had a face like thunder, surely that's normal kids eat you out of house and home in the holidays ?
As it's happened with two families it just seems bloody strange, is this how other people live ?