After paying a £500 'placement fee' they delivered me only a handful of nanny profiles - some of whom had only worked in their nurseries and had no actual nannying experience (a minimum requirement one would have thought!). Weeks would go by without any further profiles coming through. Several nannies of interest dropped out of the process and with only two weeks until I returned to work the only nanny left in the process was reallocated to another family they viewed as having a greater need.
Stressed and in desperate need of childcare I was left with no option but to employ a temporary nanny and write off the £500. When I complained I was told that they only ever committed to providing 3 nanny profiles – a blatant lie that was never stated in any dealings with them. I would certainly never have signed up to such an arrangement. With hindsight, however, it was a lucky escape. With a three month notice period, barely any available nannies and an exorbitant hourly rate of £16.50 - a premium nanny service it is not...AVOID, AVOID, AVOID!