DS goes to a childminder - every day and is very happy there. Last month they were sick and as a result for 2 days did not take DS. As a result I take half a day off work, so does DH and we get emergency childcare to cover us in the middle. So we have paid them for 20hours of childcare which they have not provided through no fault of ours, and we have also paid for 12hours of emergency childcare (not cheap). They are arguing that the 20hours they didn't do they should still be paid for- which seems unreasonable to me. Is this standard practice?