My 14 month old has been settling in at CM for 5 or 6 weeks now, but no contract has been signed yet as I don't start work until next week.
Following a 2 week break when we took a family holiday we returned to CM last Monday for half day. When I collected baby I was told "today was not a good day". It turns out my child had been quite tearful and had spent most of day crying on and off. This had then caused the other 2 children (both younger than my DD) to cry as well. As it was first day back After 2 week break I was hoping it was just a one off after 2 weeks with mum & dad and junior would settle better at next session (Fri). CM made comment that she's been trying to "shush" LO by putting finger to lips and saying "ssshhh" and then wagging finger. This jarred with me but I didn't want to be a parent who micromanages every part of CM day with child so put it down to a one off and left it.
The following day I got a call from CM (baby was with me that day not CM) to tell me that my DD had not been good previous day and it was not helpful to have her so upset when there are 2 other babies. She said that if she had another day like that then she would "end up bald" as she'd be "tearing her hair out" with 3 crying babies. I actually thought she was phoning me to tell me that she couldn't look after DD anymore but it wasn't - she wanted me to bring DD back for extra settling session the following day for a couple of hours. I agreed but was somewhat taken aback by her tone, words and attitude.
Next day DD stayed for 2 hours and when I collected her was given same story about how it wasn't a good day, disruptive to the other kids and how she used the "ssshhh" and finger wag to get my baby to stop crying. Again, I was really uncomfortable with this but said nothing until I could speak to DH and get his thoughts.
Dropped her off Fri and spoke to CM as I dropped DD off about the "ssshh" and finger wag. As I use finger wag to tell DD to stop touching (eg plug sockets etc) I didn't want her to be effectively chastised for crying as she is legitimately allowed to cry if she wants to. Anyway, this didn't seem to be well received feedback by CM and she said that "it's the only thing that works" and what did I propose? I said I'd rather she used reassurance and distraction as tools to help settle DD but I was told "I've tried that and it doesn't work". She told me she's been doing this for many years and her methods work and that it wasn't as though my DD had fallen and hurt herself, she wasn't crying for a reason(!!!). She then said that as my DD was so young she doesn't have the verbal understanding to use "stop it" so "sssshhh" and finger wag is more appropriate! She then said that I have no idea what it's like to have all 3 babies crying at once and so she can't cuddle them all at once so another method needs to be used.
I am fully aware that 3 upset children is difficult, and I don't expect my child to get 1to1 care when there are other children there too but I can't help have an uneasy feeling about her approach. It seems to jar with my natural instincts that a crying infant would be told to "stop it" rather than be nurtured.
Anyway, to cut a long story short, I don't think the chemistry is right so am going to move to new CM. I am not in a contract yet but I have had a space reserved for me for 4 months so should I offer a compensation payment before moving or do I just move? Am I being overly sensitive about her approach or does it jar with others too?