.... and I'm not sure how to deal with it. He seems like a nice bloke and does everything he is supposed to, but he uses the same standard phrases over and over again. My dcs are never addressed to by name either - they are called "Honey/Sweetheart/Darling". His English is excellent.
I think the problem mainly comes when he is trying to encourage the children get ready for school or do something specific. He keeps saying "Come on" over and over again like a broken record. The dc end up ignoring him and they both get frustrated with each other. If the dc show him something they have done or achieved, it's simply met with "That's great". In fact nearly everything even I say to him is met with "That's great".
DH and I've tried to gently suggest and demonstrate that descriptive praise and trying to make a game out of requests really work with our dc. However he has chosen to ignore this and go back to barking out irritating commands.
His heart seems to be in the right place and he generally seems to have a nice attitude, so I'd really like some pointers how to make this work.