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Paid childcare

Discuss everything related to paid childcare here, including childminders, nannies, nurseries and au pairs.

Au Pair Problems

51 replies

BerkshireMum · 14/05/2012 17:28

This may be a rather long post, please stick with it - I need advice!

K has been with us since Easter. She is 22, an only child, German with excellent English. She is due to be with us for 12 months. She doesn't go to college as she is doing a psychology course from her home university by distance learning. Not sure it's relevant but she describes herself as a goth (she wears all black clothing and a fairly heavy make-up when she goes out). This doesn't interfere with her duties so I don't care! The children love her. She isn't very talkative, but she is pleasant with a good sense of humour.

Our agreement, spelled out clearly during Skype interviews, and by email and once she arrived (both verbally and in writing) is that she has certain housework and laundry duties plus responsibility for DD 10 and DS 8 after school and about 2 nights babysitting each week. We pay her £80 - which is more than the 2 other au pairs in our village even though the duties a comparable. She is off duty most weekends - just a few Saturday nights sitting agreed way in advance. She uses a car to drive the children and has use of it most of her off duty time if she wants it.

My real problem is that she has no initiative. She is incapable of doing ANYTHING unless I spell it out to her that morning. I have done lists of daily, twice weekly and weekly tasks plus a breakdown of jobs to do each weekday but she just doesn't get it. She is chronically untidy - her clothes (clean and dirty) are kept on the floor of her room and every surface is covered with cosmetics, papers, crisp packets etc.

I was annoyed last week because, among other things, she didn't do any laundry between Monday and Friday leading to a huge backlog. She is expected to sort the laundry twice a week - on Monday and Thursday. There is now a day's worth of solid ironing and we are all running out of clothes

I spoke to her yesterday and said very clearly that she needs to be more proactive and, whilst I am happy to help her to plan, she needs to do the things on her lists without being told. She said she understood and I gave her the list again.

Today she has done less than half the things on her list. I'm not talking big things - wipe round loo and basin in bathroom, put away some clothes on DD's chair. She also hasn't done the major job of the day which is to dust and Hoover in the children's rooms. Takes me 45 minutes if I do it thoroughly.

K doesn't really go out. She has refused to meet the other au pairs in the village or use the web sites to meet others. Last week, she went to London on bank holiday Monday. That was the only time in 10 days she left the house except to fetch the children from school or to go out with us as a family.

K is our 6th au pair. All the previous ones have stayed for 6 months which was the time agreed at the outset. We are in touch with 4 of the previous 5 and 3 of them came to visit last year and are planning return trips. I say this as background to show that I can't be all bad!

What do I do? I can cope with her not being perfect - the others weren't and neither am I. But this is driving me mad. I work from home quite a bit and that makes it worse. We said at the interview stage that we were looking for another adult to come and live with our family, join in with many of our activities and share the responsibilities. I feel like I have a teenage daughter who can be trusted to keep the children safe and happy but nothing more.

Help!

OP posts:
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anonymama · 14/05/2012 17:42

It's difficult. But if you pay peanuts...

If you're expecting K to do 2 hours of cleaning per day, I'd say you need to be paying her more. When I au paired in France, no cleaning, just loafing about with the kids, and this was about 20 years ago, I was on £100 pw.

Let's say she's doing 4 hours of babysitting after school, including preparing your kids' evening meals, that's 20 hours pw.

Add in 2 hours a day of cleaning, that's another 10 hours pw.

Plus one evening of babysitting, another 3 hours.

So, for a total of 34 hours domestic work and childcare you're paying £80. That's £2.35 ph.

Okay, so arguably, she gets her accommodation and food gratis - but that's more or less a fixed cost for the household and theoretically you get the freedom of popping out etc. that you wouldn't have if you didn't have another trusted adult in the house.

And arguably, she agreed to work for you on those terms.

But it must be hard to be motivated to do it all to high standards if you're really working for well below the minimum wage. Either that, or she might be a bit depressed generally - homesick, lovesick, bored, etc.

I can only suggest you sit down and have a good chat to try and resolve things.

Fraktal · 14/05/2012 17:45

I would say get rid. She's not atypical in terms of au pair capabilities however if she's getting on your nerves and can't complete a checklist of tasks that won't improve. It sounds as though she needs someone to move her from task to task and you don't have the time or inclination to do that.

LadyHarrietdeSpook · 14/05/2012 18:18

How many hours is she doing? £80 for 25 hours is fine, standard AP type stuff. I assume from what you've said the terms were disclosed when she accepted the role.

BerkshireMum · 14/05/2012 18:41

I really don't think it's the money Annoymama. The last few au pairs have all volunteered that we are more generous than the other families in the area. She has use of a car, we often take her out (just paid for her to join us on the Harry Potter tour for example). She often doesn't do all 5 days too - I would say more like 3 out of 5 sole care.

I think she just doesn't understand what clean and tidy means. At all. And I want a magic wand!

OP posts:
Bonsoir · 14/05/2012 18:43

She's a lazy slob and it must be intolerable for you having her live in your house, let alone not do the very simple tasks you require! Get rid.

flagnogbagnog · 14/05/2012 19:08

I don't know how old the average au pair is these days? But at 22 I would have thought she was far past the age where you can excuse lazy, untidy behaviour. At that age id just left university. I had my own flat and job. I was more than capable of cleaning up after myself and following instructions.

I would say she's pushing it with you really. Just seeing how little she can get a way with. I think I'd give her one more chance, tell her to pull her finger out or she goes.

BeattieBow · 14/05/2012 19:23

I have a similar problem with my current au pair. Also has no duties apart from washing the children's clothes. i've added wiping round the loo/washbasin a few times a week (I have to do it, so does she!). Like you, I feel like I have another teenager round the house and I find it infuriating!

She does things like forget to put washes in, leave clothes in the drier for days, and put clothes away inside out. I did ask her to wipe down the toilets (with some wipes, so not really difficult) -and found that although she told me she'd done it, the wipes hadn't been opened, so not sure what she actualy did do!

I find the only solution is to write a list for her at the begining of the day and then she ticks them off as she does them. I feel a bit mean, but she doesnt seem to be offended!

blueshoes · 14/05/2012 21:12

I did not even get to the end of your post before thinking get rid, get rid, get rid.

She is not fit for purpose. The pay is perfectly fine and recommended by aupair agencies. The sooner you move her on, the faster you can get someone who actually helps you rather than gives you more trouble and expense than she is worth.

Sadly, my experience with underperforming aupairs is that they don't really improve and would rather do leave you in the lurch than change.

StillSquiffy · 14/05/2012 22:23

Had this recently. Made the AP tick off a list every single day, and also made him list the start and end times of each task. Every piece of work that was not done properly had to be redone immediately after my 'review' when I got in. It was only with all of that in place that I actually got my AP doing what was actually a very easy list of stuff (no cleaning, just kids room tidying, filling dishwasher stuff).

But TBH by the time I got to that point I was totally fed up and it was a huge relief to let him go.

I'd say get rid.

PS One rule I follow is to never, ever, ever go into the AP's room. I have a suspicion that lots of them are slobs (as evidenced by the fact they never seem to wash their bed linen or towels) and I think it's far better to not have my suspicions confirmed.

bibbitybobbitybunny · 14/05/2012 22:29

Of all the household jobs I'd ask an aupair to do, cleaning the toilets would be the absolute last. I don't even ask our cleaner to do that for us.

BeattieBow · 15/05/2012 00:04

Bibbity, i have a cleaner too. she comes once a week and does a thorough clean. In between that the loos and washbasins need a wipe down preferably every day. all the adults in the house need to do this - she is an adult, she takes her turn. I do it every day despite working out of the house FT, I dont see why she shouldnt do it once a week too. I have to ask her as she wouldnt do it without that. I dont think I am being unreasonable to ask another adult in my house to do one cleaning task. My ap, in a similar way to the OP's, wouldn't ever think of doing anything like this without being asked.

my 11 yo and 13yo also have to do cleaning tasks. we all muck in as we all live together.

BerkshireMum · 15/05/2012 00:08

Thanks everyone - at least I don't feel I'm going mad!

StillSquiffy - I don't go in her room but she leaves the door wide open all the time and it's hard not to see.

Am going to see how this week goes with lots of explicit instructions and lists.

OP posts:
ChippingIn · 15/05/2012 00:48

You shouldn't have to be writing a list everyday - that's bonkers!

I'd give her one main list of jobs that she needs to do, on which days etc and include things like 'make sure all the childrens clothes have been put away'.

Tell her that if she hasn't sorted herself out by the end of the month she will have to go. She's 22 not 17.

£80, live-in, use of car and lots of 'treats' sounds fine btw.

Bonsoir · 15/05/2012 09:01

I know families who have au pairs who are there to help the children learn English and I know families who have au pairs who are there to help with childcare. The former sort of family tends to be tolerant of a certain amount of slobbishness if the au pair is good at interacting with the DCs and is a fun person to be around. The latter sort of family certainly doesn't tolerate slobbishness for a second.

catepilarr · 15/05/2012 10:53

she doesnt seem to take on board what you are telling her. if you like give a last warning and tell her she will be leaving if she doesnt improve. i personally couldnt be bothered with someone i have to write lists of everyday things to do. perhaps if she needs a list do one general one and she can have them photocopied and tick them everyday. but even that seems a bit ridiculous.

and a note re tidiness in ap's room. /this is not related to the OP or anyone on here/ in some families i found it really hard to keep it tidy because i had hardly any space to put things. when i had lots of drawers/shelves/ wardrobe space/bedside table that made my room a lot tidier. some families only think of clothes when they prepare the room for an ap, but there is usually all sorts of other stuff that needs to be put somewhere organised /like cosmetics, books, documents, sports stuff etc/.

LadyHarrietdeSpook · 15/05/2012 10:59

Tidiness thing is tricky.

If she isn't tidy and the room is visible to outsiders - she needs to close the door. It would potentially undermine everyone's ability to get any DCs to clear up their stuff (which is hard enough AS IT IS) if her room looks like a bomb and they know it. "Do as I say, not as I do" sort of thing. And then they see that you, the parents, don't do anything about it. Our AP's room is in the loft and the girls are under strict orders not to go up there but not everyone is fortunate enough to have this situation. I'm not saying it has to be immaculate if everyone is on the same floor but not so terrible that it's obvious and would undermine your message to the DCs.

maples · 16/05/2012 12:17

This reply has been deleted

Message withdrawn at poster's request.

loobylu3 · 16/05/2012 13:06

The pay and duties sound perfectly reasonable for an au pair. It was all agreed in advance, etc.
It shouldn't be beyond a 22 yr old to do an hour or so of housework a day when the children are at school. She just needs to get into a routine and be a lot more organised. I can't see anything unreasonable about asking her to wipe down the loos once a week bibbity. She does use them herself, presumably.
If she is more trouble than help and can't change, I would definitely ask her to leave. I'm sure with FT jobs, you can do without an extra messy teenager in the house.

gingerchick · 16/05/2012 13:15

Er wipe your own loo? You have a cleaner and someone to look after your kids what more do you want! You don't know you're born!

bibbitybobbitybunny · 16/05/2012 19:47

As I said, I wouldn't expect anyone staying in my house to clean the loo, except to make it respectable again if there was any evidence after they had used it ykwim.

Am surprised that anyone would have an ap, actually, if you can't provide her/him with their own bathroom?

Fraktal · 16/05/2012 19:58

bibbity would you expect a teenaged child to swish round the loo? Or your DH/DP?

I clean the loo, DH cleans the loo, our nanny cleans the loo. We're all adults, we all use it, we share responsibility. Likewise the kitchen sink and the cars. Some people don't have the 'another adult' expectation but the OP clearly does, not unreasonably.

bibbitybobbitybunny · 16/05/2012 20:03

Fraktal - yes I would expect a teenager or any member of the family to leave the toilet in a decent state.

But not someone in my employ. Not someone who has to use the toilet in my house because I employ her to be there. If I were wealthy and had an assistant who came to my house to do personal admin or work as my pa, I would not expect her to clean the toilet.

But ... that's just me! That's the way I do things and the way I think is right and proper. You don't need to try and persuade me of the error of my ways, am not going to change my mind Smile.

loobylu3 · 16/05/2012 20:09

It's up to you what you would/ wouldn't do in your own house, bibbity but not terribly relevant to the OP.

ginger- OP works FT and is therefore not around to pick up her DC from school. Therefore, she pays someone to look after them until she is home from work. It's quite a common nowadays when both parents have to work (see- whole MN section dedicated to childcare).

gingerchick · 16/05/2012 20:18

Doesn't stop her cleaning her own toilet, she has a cleaner to do the rest would be the very least she could do! Outrageous

gingerchick · 16/05/2012 20:29

And childcare is looking after children

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