DD is 11 months and has been going to her CM for 5 months. During this time we have had to cover 3.5 days off due to sickness, 1 due to the loss of a friend and 2 due to a misunderstanding over her holiday dates (there are possibly more days - these are the ones I can remember). We also had to take time off when DD started as, due to an illness in the CM's family, DD didn't get a long enough settling in time, so we had to extend it into my first week back at work.
Now, I fully understand that family take priority and that these things happen. I wouldn't for one second expect her to work and she has my sympathy. Also I accept that CMs especially, will get ill from time to time, and that having to take the odd day off ourselves is the trade off we have to make for having DD in a "home environment" rather than a nursery.
If she is going to be off she always calls first thing in the morning. Most of the time I am able to answer, but sometimes we miss the call. We had an incident a few weeks ago (too long to go into) when she didn't leave a message and we couldn't find out why she had called/what was wrong, and spent the whole day without a clue as to why/how long she was likely to be off.
Today we didn't pick up on the fact that she had called and I turned up at her house, her DS explained the situation, so I brought DD back home again. When DH checked his phone, she had called but she had left no message again. I had specifically pointed out after the first incident that we would appreciate a message or a text just to give us some idea of what is going on.
I know that she has to make a living, and I feel really bad at feeling this way when family and personal illness happens to us all, but we can't go on like this. I think that the not leaving a message issue is also clouding my judgement. Today both DH and I have really important meetings that neither of us should miss, but one of us has to. There are redundancies taking place in both our companies at present and last minute time off, even for childcare, does not make us look good. We are averaging more than 1 unplanned day off per month at the moment and DD only goes part time.
I am inclined to look around for a new CM but DH thinks that I am being too hard on her. We have to cover childcare between DH and I as we have no family or close friends near. What do you think?