Yes, made me very angry too, but honestly was so impressed by approach at Whittington birth centre - and as I have said before they told me that most of the transfers out are women begging for epidurals! They were respectful of my birth plan including my decision not to have any VEs, and I liked that I had chance at 36 weeks to discuss birth plan with them in calm way (rather than in labour).
Also appreciated little things, like tehm showing me how to dim lights to make room more comfortable in labour. And as I have said before the aftercare was totally wonderful, we stayed in the room for 14 hours until we were ready to go home.
All going well with LO, he's lovely !