Glad you got the outcome you wanted. I had a dreadful time giving birth mainly due to lack of communication and staff shortages. (Left alone for hours on end, had to sit on chair outside operating theatre whilst waiting to go in for c-section as no bed available, anaesthestist put my epidural in too high and I crashed, DH had to help midwife put in catheter as there were no other staff available etc, etc.)
Although I was encouraged to sue by various midwives and others I didn't see how taking more money out of the health service would help improve the service for other mothers.
I wrote to the Trust explaining what I'd been through and made a number of suggestions for improving communications/support for partners etc which wouldn't have cost a great deal to implement or tie up medical staff time but could (I felt) made a big improvement in patient care.
The Trust's immediate response was to tell me that I had written too late to get any money out of them - despite the fact I had made it clear that wasn't my intention.
I sent an email to say that I was very disappointed that they had sent a standard letter and completely ignored my suggestions. There could well have been valid reasons why they couldn't have adopted any of them and I would have been interested to know why they weren't felt to have any merit.
I had a call from them to say that someone would look at the suggestions and get back to me but it hasn't happened. This just seems to demonstrate that the lack of communication that I experienced in hospital hadn't changed.
I don't want to waste my time chasing up a response and now have to consider where else to have a baby should I succeed in conceiving #2 as I have zero confidence in the hospital concerned.