Just found a thread from June about this (was doing a google search ona work related matter - promise!)
I was horrified to read the posts. Did the mums spare a thought for the poor expectant mum who asked for input? If I'd been her, I'd have been utterly terrified.
I had my baby there in July 06 and while the birth experience itself was awful (in that I ended up having an emergency c-section after a failed indcution - none of which I'd wanted), the facilities were excellent and the staff (bar one midwife) were extremely kind and caring. I was given plenty of assistance with breatfeeding and we were shown how to change and bath the baby the day after she was born. I was also lucky enough to have a bay to myself for one night, although this was simply down to luck.
My dad's always told me, if you can't say anything nice, don't say anything at all. In my experience, first time expectant mums don't need anything else to worry about.