OK, I have, over many years, had an enormous number of bouquets, hugs, kisses, thank you cards, letters, presents etc from appreciative mums and dads, for which I am very thankful and appreciative.
I've also been on the receiving end of a few(not very many) brickbats! and yes, they did upset me. What did I do differently that someone was unhappy with their care, or as is sometimes the case, in their perception of this? It doesn't make the dissatisfaction any the less valid for them.
I was the same person, with the same experience, abilities, knowledge, beliefs etc whilst caring for all the mums, dads and babies.
The mums and dads were all different though, some primips, some multips, lots of different needs, expectations, concerns, complications, experiences and very varied personalities and nationalities.
It's not easy being 'all things to all men', Yes, I know that really should be women and men.
A good midwife does the very best she can for all concerned, sadly for some, the midwives' best is not always deemed good enough.
I encourage all mums to discuss and question anything at all concerning their pregnancy, labour and post natal period which has given them cause for concern or dissatisfaction.
This is how the services will be improved, both on an individual midwifery level and the maternity services in general.