Dunno if you remember chatting to me on your "bad experience in labour - come here and I will help you" thread but thought you might appreciate the follow-up:
I phoned my MLU to ask for the Maternity Services Liaison Committee. "The WHAT?"
"The Maternity Servicse Liaison Committee."
"Sorry, let me just ask... None of us have heard of it (!), can we take your number and call you back?"
"No I shall try the next nearest hospital." (Where in fact I gave birth, but since I'd been to the first place for all my ante-natal care that was the number I could remember!)
So I got through to the 2nd MLU, first person hadn't heard of it either (!!), 2nd person took my number and said they knew an MW who sat on it, would get her to call me back. But I'm a-still a-waitin'...
Am thinking that letter is even more necessary, now