When I had DS (a low risk birth) I specifically went to the labour ward, not the birthing centre as I knew I may want an epidural, and that to get one I would need to be on the LW. If I wasn't, and there wasn't a room available for me to be transferred to, that would be that.
I did have one eventually, but had to wait about four hours for an anaethatist to be free. That was after having to wait about the same amount of time for pethidine as there wasn't a doctor available to sign it off, and being refused gas and air for a long time after arriving at the hospital as there was noone to check I was in established labour
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Once I'd had the epidural (and being induced so the contractions where stronger), the pain didn't go away and I was in complete agony (constantly, not contractions), but the MW wouldn't believe me and basically told me to get on with it. Eventually, after two hours of stalemate where I was in too much pain to do anything, never mind push a baby out, they finally relented and got a doctor in. Turned out DS was back to back. Ended up with a spinal block and EMCS.
Oh and at no point did I have 1:1 MW care.
I'm due again in October, and one of the reason I'm going for an ELCS, is because I do not trust the maternity service to respond to my needs, listen to me, take me seriously, BELIEVE me when I say I'm in too much pain to cope. Is that right????
I don't really care that having a baby is the most natural thing in the world, or that many women don't need an epidural. Bully for those who can sail through it, or who can tolerate feeling like they are being torn in half for 24 hours. How anyone can say that labour is not agony is, frankly, mad. We live in an age where we do not have to tolerate that agony if should we choose not to. Now I'm not naive enough to think that a doc is ready to jump as soon as a woman says they need an epi, but if a woman feels strongly enough to want one, then it needs to be very clearly explained what the possible problems / implications may be.
For the OP, what I don't understand is that if your friend had made it clear from the start, why did she end up in the MLU?