SEN support in high school

[Unhappymumma]

Morning everyone. My eldest has just started high school so its all still abit new for him and me. Seems very different to when I was at high school!
Anyway my son most definitely has ADHD but he doesn't have a diagnosis. They deemed him "to high functioning" (their words) for a diagnosis but he has many traits.
He is an amazing boy, so loving, kind, friendly, never ever naughty, wonderful to be around. But in a school classroom setting he struggles to maintain his focus and he will sometimes blurt out answer rather than putting his hand up.
We had a good relationship with his primary school and teachers, and they had lots of things in place to help him.

Since starting high school it's like everything has fell to the wayside. It's been a huge transition for him and he has done wonderfully well. He's very disorganised usually, but he has kept on top of the huge amounts of homework, always remembers his books, settling in well. But the same issues have cropped up.

At this school they give behaviour points that I can see every day. They should get 1s & 2s, a 3 is poor and a 4 is very bad.
He has unfortunately been getting some 3s, one a week usually. Two this week. All saying the same thing, shouting the answer out. They've contacted me today to say if he gets another 3 they will be putting him on report.

I don't know what to do. I completely understand the school has to have behaviour systems in place and if he is causing a distraction in class or such like then I will completely support them in punishing him. But this has been a life long issue with him and he will continue to do it throughout. He tries to control it as much as possible but it's very similar to tourettes and the more tired he gets the harder it is to not shot out he says. So this means he's going to get these 3s regularly.
The sen department have been useless, they don't reply to emails and I've never spoken to them face to face.
Is this just how it will be for us? It's such a shame because he has so much potential and he wants to do well, but he has this uncontrollable urge to shout out which of course affects the class. I wish things were easier

Hi OP are you in the Uk?

If yes, you can apply directly to your local authority for an EHCNA (Educational Health Care needs assessment).

In the meantime contact your son's school SENCO and arrange a meeting, sending a list of billet points of your concerns, challenges your son faces within school and what reasonable adjustments and support you feel may benefit him.

Unfortunately currently all SEND teams are seriously overloaded and frankly not delivering in response times and adhering to guidelines as funding is so woeful versus the increasing needs and diagnoses' emerging.

You have to become "that parent", who emails daily and requests written responses. To everything.

Best of luck and do return here for any further advice /support.

Yes we are in the UK. They did put a classroom support plan in place, without consulting me at all, just going off the info from primary school. The plan was woefully inaccurate and didn't relate to how he is now. I have emailed them with what I want to be on it instead but of course had no reply again.
I don't think they want to do any face to face meetings. It all just feels so detached at high school.
My main concern is he is just going to get in trouble constantly for something that he almost can't control. But I don't want to come across as one of those parents that makes excuses for their child all the time. If he has done wrong then of course he should be punished. I Just want to get the balance right

I wouldn't say that shouting out an answer in class is similar to Tourettes, where people shout random words. Are you sure he can't control it?
I would keep asking for a face to face meeting, there is no reason why you shouldn't have one.