Peaky Parents / Kactus Kids - formerly known as Your Child Freedom Programme (YCFF) and other previous names - Child anxiety programme

[Daaxy]

My son was showing signs of anxiety and I was looking for help for him. I came across an ad on Facebook - Kids Anxiety Disorder Solutions. I watched an hour long webinar and then had a lengthy telephone appointment - this was the point that Peaky Parents was introduced.. The programme comes very close to guaranteeing that your child will be cured within around 8 weeks. it costs either £2500 or £5500 depending on the level of support your child needs. Some aspects of the engagement/sales process with Peaky Parents made me feel uncomfortable - I wanted to do some research on the company before signing up. I came across the link referred to at the start of the thread which has lots of views and information about YCFF, now Peaky Parents.

I would not have come across this information if at the time I had just been researching Peaky Parents. I do not know the reason for the name change.

Radio 4, File on 4, is broadcasting a programme on 21/9/21 at 8pm called Mental Health Profiteers - based on this organisation I believe.

If you are thinking of signing up with Peaky Parents I would suggest you look at the YCFF thread before making a decision.

Concerns expressed about Peaky Parents on the YCFF link include:-

high pressure selling to vulnerable people - specific aim to create a 'marketing machine' to sell this online programme

encouraging vulnerable parents to put themselves under financial pressure to raise funds for the programme

bold statements, approaching a guarantee, that the programme will work, with no evidence to back this up

blaming parents for the programme not succeeding for their child
lack of qualifications held within the organisation

young people giving personal video reviews

lack of professionalism - emotive language designed evoke guilt

criticism of other professional services

no regulation

Gosh - a lot of activity. I think the recent posts from new members are genuine. They have been asked by Sam/Peaky Parents to do so, hence the posts.

I think it is helpful to hear about the experiences of people using or who have used the programme .

The recent posts reflect the conflict I have felt. I suspect PP can offer help that is of value to some families - help delivered by people who have recovered from a 'disorder' can be valuable. Support from others facing similar difficulties can make a difference.

I know that at times I have felt desperate and I would have paid £5500 for help that was pretty much guaranteeing my son would recover in around 8 weeks. This would not place me in undue financial hardship. But it will place some in financial difficulty which takes the concerns about PP to a different level.

There are however a number of red flags when it comes to Peaky Parents . The worrying things is that I would potentially minimise these worries because I am so focused on achieving a positive outcome for my son. The concerns I have are an easy fix for Peaky Parents.

• stop changing company name - provide transparency about provenance of the organisation

- employ a qualified professional (and regulated) central to the company - the associated code of ethics to be applied to the business

• cessation of marketing strategies that are unethical and unprofessional in this type of service (i will post the telephone script sent to me by PP on this thread - it makes shocking reading and it should be entirely apparent to anyone running this type of business in an ethical way that this marketing approach is fundamentally wrong)
• cessation of using reviews that identifies a person under 18yo (even if the review is anonymous I am worried about it --if the child 'relapses', it may make it more difficult to seek help when they have given a positive review about their recovery
• it does look like Sam and / or Martin have been posting on Mumsnet as if they are customers (unprofessional)

PP business owners have adopted the marketing strategy of High Ticket Academy - listen to their webinar. It is clear that the management structure of Peaky Parents do not have any trustworthy code of ethics having employed this business model, and bragged about it.

PP pretty much guarantee that your child will be fixed in around 8 weeks. Is this true?

I am truly conflicted - there are things that are fundamentally wrong - but if it works then I don't rule it out. This is why I know I am so vulnerable - it is a circular argument!

I will post the document sent to me by Peaky Parents following my 1 h telephone conversation . I posted it on the other thread but since the conversations seems now to be on this thread I will post it here also.
It is a sales script - it roughly followed the conversation I had . It makes uncomfortable reading to see the detail about how to manipulate a person i to closing a sale for any purchase never mind a purchase that is about your child's health and well being.

Part 1
Hi X! How are you? Whereabouts are you from?

(They will be nervous and on edge so this is a genuine introduction to put them at ease)

Okay X, I want to be respectful of our time today, we have about 60 minutes or so to talk and the reason we are on this call is to see if we can help unstick ( kids name ), remove his/her anxie-ty and get some happiness and confidence back into their life

So in order to determine if we can help do that, I’m going to ask you some questions to find out what the problems you have having with regards to NAME anxiety if that’s ok

Once we find out what is keeping Name from having a happy childhood - I will share with you EXACTLY how we can get there if I can, and if for some reason I can’t, I will let you know and ex-plain why.

Sound good?

Alright, before we jump in, we always record the call for training purposes. With that being said, let’s start with the reason you booked this call today.
What are you struggling with the most that had you reach out for the call with me today?

UNCOVER/CONSEQUENCE

Need to establish the pain behind their problem in this section.

get them to tell you what’s going on , but then probe for more eg ..

so you said she goes to sleep at 4am in the morning , who does that effect , you? are you up with her ? are you able to function the next day ?

other questions ….

How long has this been going on when did it start ?
Do you have any other children how does it effect them ?
Do you feel this has impacted across the family?
What are you missing out on due to this situation as a family ?
is she/he going to school /out ?

Part 2

CONSEQUENCE

If your life carries on like this, how do you envision his/her life will be and yours ?
are you ready to fix this now ?( this is your leverage for later , when they have objec-tions )

———————————————————————————————
Create Doubt … this needs to be strong
Poke holes in anything they have tried - create doubt in their ability to find a solution.

1. What have you tried so far?
2. How’s that working for you?
4. Tell me more about that
5. What routes have you been down to get help ? Hypnotherapy, gp etc

then ask then do they think they have worked , and explain why those routes don’t work ‘, ,
add your stories ( the special 5 ) to explain

Check in on a scale of 1-10 to make sure they have no where to go
eg so on a scale of 1-10 where are you in knowing how to help Name right at this moment ?

Exploratory and Qualify them

What would you need to see in a solution to know you are finally getting the right help and seeing a light at the end of the tunnel?

i am guessing you have a gut feeling there is a solution out there right , as you are still looking?

If we can get you into recovery, what would that mean to you? How would your life change? Establish a goal here for a new life.

So…. you absolutely want to STOP feeling like you don’t know what to say or do to help NAME , and to stop working around on eggshells around her right ?
how do you feel about being coached yourself ? ( explain why )

.

Qualify

If we can get you into recovery, what would that mean to you as family ? How would (Name )life change as well as yours ? Establish a goal here for a new life.

OKAY SO Are you absolutely open and willing to investing YOUR time over the coming weeks to making this happen because with out your help we can’t help( Name )?

If they say yes….

OKAY BECAUSE our work is hugely different to anything you have done or tried before. Our re-sults are seen within the first week, we are goal focused, committed and although you are quite literally supported with a hand holding process right from the start up until the VERY END……..
It is a two way street and we need you to be the right fit, to be committed not just financially but emotionally and physically.

Is this YOU????

So let’s say we were to work together and show you a permanent formula that removes your anxiety, your pain and solves all the sensations we have talked about TELL ME WHAT you would need to see in the next few days to say –

“THIS IS WORKING! And THIS HAS BEEN THE BEST DECISION I HAVE MADE FOR ME AND MY FAMILY !!!!

.
Ok, great. Well I’m 100% confident we can help Name get to recovery

we only work with a select few people to achieve our 100% success rate and you can probably see why!!

This is not an endless process, we look to achieve recovery in 8 Weeks, and we do this with a keen eye on YOUR full compli-ance from day one.

Do you have any questions here at this point?

(if they mention money)

Sure, and we’ll cover that in a moment…..

Part 3
CONSEQUENCE

If your life carries on like this, how do you envision his/her life will be and yours ?
are you ready to fix this now ?( this is your leverage for later , when they have objections )

———————————————————————————————
Create Doubt … this needs to be strong
Poke holes in anything they have tried - create doubt in their ability to find a solution.

What have you tried so far?
How’s that working for you?

Tell me more about that
What routes have you been down to get help ? Hypnotherapy, gp etc

then ask then do they think they have worked , and explain why those routes don’t work ‘, ,
add your stories ( the special 5 ) to explain

Check in on a scale of 1-10 to make sure they have no where to go
eg so on a scale of 1-10 where are you in knowing how to help Name right at this moment ?

Exploratory and Qualify them

What would you need to see in a solution to know you are finally getting the right help and seeing a light at the end of the tunnel?

i am guessing you have a gut feeling there is a solution out there right , as you are still looking?

If we can get you into recovery, what would that mean to you? How would your life change? Establish a goal here for a new life.

So…. you absolutely want to STOP feeling like you don’t know what to say or do to help NAME , and to stop working around on eggshells around her right ?
how do you feel about being coached yourself ? ( explain why )

.

Qualify

If we can get you into recovery, what would that mean to you as family ? How would (Name )life change as well as yours ? Establish a goal here for a new life.

OKAY SO Are you absolutely open and willing to investing YOUR time over the coming weeks to making this happen be-cause with out your help we can’t help( Name )?

If they say yes….

OKAY BECAUSE our work is hugely different to anything you have done or tried before. Our results are seen within the first week, we are goal focused, committed and although you are quite literally supported with a hand holding process right from the start up until the VERY END……..
It is a two way street and we need you to be the right fit, to be committed not just financially but emotionally and physical-ly.

Is this YOU????

So let’s say we were to work together and show you a permanent formula that removes your anxiety, your pain and solves all the sensations we have talked about TELL ME WHAT you would need to see in the next few days to say –

“THIS IS WORKING! And THIS HAS BEEN THE BEST DECISION I HAVE MADE FOR ME AND MY FAMILY !!!!

.
Ok, great. Well I’m 100% confident we can help Name get to recovery

we only work with a select few people to achieve our 100% success rate and you can probably see why!!

This is not an endless process, we look to achieve recovery in 8 Weeks, and we do this with a keen eye on YOUR full compliance from day one.

Do you have any questions here at this point?

(if they mention money)

Sure, and we’ll cover that in a moment…..

Part 4

Explain how program is delivered

£2,500
Parent Portal for life
Child Portal for life
1 2 1 mentoring for adult for two weeks - with Mum mentor
They can attend one of the drop in sessions per day - Monday to Thurs 11am, 13.00 or 18.30 for 3 years

£5,500
Parent Portal for life
Child Portal for life
1 2 1 mentoring for adult for two weeks - with Mum mentor
1 2 1 mentoring for child for 8-12 weeks (until they are in recovery)
Drop in sessions Mon - Thurs 11am, 13.00 or 18.30 for 3 years
How to coach your child to wellness sessions at 7pm Mon - Thurs for 3 years

So how does that sound to you on a scale of 1-10 in terms of you knowing THIS is the solution you have been looking for? 1 this is a big leap of faith and 10 being, this programme is made for me.

When they say they are less than a 10, ask them why they are not a 2 or 3. Let them remember and voice the benefits of the programme.

If they ask, how much is it?
We will get to that shortly, but first what I’m asking is this what you want for you?

If they say, it depends on how much it is:
I get that, but if you are going to make the decision on money alone, you are giving money the power over you. We will talk about the investment in a mi-nute, but its important I know, do you want this for YOU?

If they don’t choose yes because of money:
If you’re going to make a decision purely on money you’ll be stuck where you are forever.

You are not saying no to making the investment you are saying yes to living like this for ever.

The first part of making a change is it being in your power and being willing to find a way no matter what.

To do that, you have to make decisions based on your power to choose and then we figure out how to make it work.

Do you want this or do you want to carry on living like this and not being able to find the solution?

Once they don’t have any more questions and are a 10, ask…

Where would you like to go from here?
Great, I would love to invite you onto the programme.

They will ask to find out the price or how to get started etc…………….

Sure, I’d love to tell you about it…..

To get name back to being that happy confident kid its just £5500 OR you can do 2 payments of £2900 (one now and one in 30 days time).
Which works best for you?

Part 5
Silence!
Do NOT be the first person to speak even if they are silent for a long time - wait for them to speak.

HOLD YOUR NERVE.
What they tell you is going to be pivotal………

If they say they can’t afford it or any other objection go to Section 13 and use your Ob-jection Handling document to deal with their objections

If they want to go ahead go to Section 13 and take their payment details and take the payment.

If they ask about payment plans say this:

Sure, we can look at other payment plans as most of our clients do choose a payment plan rather than pay in full straight away but let me ask you this first…… I hear that you are worried because you don’t have the full amount to invest straight away.

But let me ask you given that we worked out the cost of you not fixing this is, is it even an option for you NOT to do this?

If they say “Yes it is an option for me to not do this if I can’t afford it” then go to the ob-jection handling document for “I can’t afford it” and deal with the objection first BEFORE you give them the payment plan price……..

If they say “No, I have to do this - I just don’t have the amount of money you’re asking for right now” say this:

Ok, great –
We will bend over backwards to help people like you who are committed to find a way to do this so I’m sure we can figure this out.
Let’s take a look at where you are at the moment and see if we can’t figure something out that can work for you.

Go through all the different means they have to afford something and add up what they have available today

· money in the bank,
· money available on credit cards right now,
· other potential lines of credit like credit cards/bank loans/family/friend loans.

REF FALCON FINANCE

Ok, so based on what you have available what we can do is a payment plan of £X now and then X further payments of £X. So we can take the first instalment of £X now and get you started immediately with access to the digital content and the intercom support so you can unstick (CN) and remove (CN)’s anxiety and get some happiness and confidence back into his/her life as soon as pos-sible.

Then at any point within the next 14/30 days before the next instalment is due, once you’ve gotten that (insert the options you have discussed with them above for ways they can get more money to be able to afford it) other £X (insert the difference between the full pay price of your coaching and the first instalment they are paying today) you can just pay the balance and not need to pay any more instalments

Most people choose that option as it’ll save you £X (insert difference between pay in full amount and the total they will pay if they stay on the payment plan) but you haven’t had to wait to get started working towards your goals - you can literally start today. Ok so how shall we do this - what kind of card would you like to use?

If they still have objections handle them using the objection handling document and then take payment OR worst case take a de-posit

___

SECTION 13 -

TAKE PAYMENT: (use ClientFunnels to take payment).

OR

HANDLE CONCERNS: (See Objections Handling document )

SECTION 14 - POST SALE

Objective: to reduce buyers remorse and get them into and using the program/service immediately

Ok great decision - what I want you to do before anything else is mark down in your calendar todays date with a star next to it. When you look back in the future you’ll know that the star represents the day you took the definitive action that changed your life, (CN)’s life and your family’s life - well done.

Ok so let me tell you what’s going to happen next: You’ll get an email in the next 2 hours giving you access to the digital content and the intercom support. I just need to confirm the email addresses to use for you _X_and (CN).

Also included in the email will be the contact details of your coach. They will contact you directly to arrange with you, your introduc-tory zoom call, and the schedule of your 1-2-1 sessions.

Now one final thing….. please remember you have taken the biggest step towards leaving (CN)’s anxiety behind and having your family’s life back. You and I know that because we’ve been talking about it for the last hour or so and we know its the logical choice.

However I can promise you that within the next 72 hours or so you’ll have a wobble of some sort. Either you’ll talk to a friend who (whilst they mean well) doesn’t get it and will try to bring you down. Maybe you’ll even have something happen - like a big bill come through or you’ll feel less confident than you do on the call with me and your reaction will be to call me up and say you want to quit. I’m telling you this now so you know it’s totally normal - it’s your brain going crazy and trying to get you to go back into your comfort zone where you’ve been stuck with (CN)’s condition

So know when that happens, that is NOT a sign to say you’ve done the wrong thing - its simply fear of change because even posi-tive change is scary!

And if it happens just reach out to me and I’ll talk you through it. Make sense?

One last thing I want you to do for me. As soon as we’re done on this call I want you to write down 10 reasons why you must do this now and how it will feel in a few months time when (CN)’s Anxiety is a thing of the past. I want you to write it, feel it and send it to me so I can remind you of it in a few months time when everything has changed for the better. Deal? I want you to send it to me as soon as we’re finished on this call.

Ok great - welcome again, well done, and I’ll speak to you soon.

I am one of many parents who have joined peakyparents and I am so glad to have found them. After struggling for more than 5 years where anxiety made my daughter physically ill I have tried all other routes and hit brick walls at getting support for my family. Investing in peaky parents has been such a worthwhile investment. The support and guidance has been amazing. Realising my role in staying stuck in the negative spiral has been so empowering. When you recognise you are part of the problem it is so empowering as I can make the necessary changes to me that filter through to my family and that makes big changes. We are still on our journey but walking slowly along the path to recovery feeling totally supported every step of the way. I am so thankful that I found peakyparents and would be totally happy to recommend it to others that are looking for a solution for their family affected by anciety

I'm a parent who from everything I've read, especially the high pressure sales technique, wouldn't touch them with a barge pole.

Luckily, my DD is recovering with a mixture of

• removal of stressors (time to heal)
• reassurance
• counselling
• animals
• medication

Having missed all of year 11 she is now enrolled and attending college.

That's so great to hear Teen

That’s so brilliant to hear @TeenMinusTests whatever it takes to get them (and us) through this difficult stage is a blessing and so hopeful to hear. I have my fingers crossed for my DD.

For those who say Peaky Parents haven’t requested the positive reviews from their customers, I don’t believe it. Most customers are now mentors themselves so have a stake in the success factors themselves. Here is the latest text from Sam Robins, Peaky parents email…

THANK YOU FOR BEING WITH US
With the help from our incredibly supportive parents
(We know who you are!)
We seem to have weathered the storm and live to fight another day.

The Mums Netters appear to have been humbled by your real and truthful accounts of Peaky Parents and have been silenced down.

There are no words to thank those who took time to write
so much about your own experiences.

Myself and the Team have YOU
to thank for this and it will never be forgotten.

(Whilst the enormity of traffic has indeed permanently led to Google to indexing Mumsnet.com before Peakyparents.com
we believe that with the positive letters now posted we can re-build and grow again over time)

So to those who stepped up you have given other families the opportunity to be well again and given us the chance to continue to do what we all love doing.

This exactly the cult like behaviour I’d expect and what made me feel really uncomfortable as part of that community

You could label the recent support for YFF on Mumsnet as ‘cultish’ or simply that it’s parents invested in the continuation of a service that supports their children and not wanting it trashed.

The language used is not indicative of a professional organisation but one that encourages belonging and loyalty, and is emotive. Whilst these qualities are positive in certain contexts they just do not fit with this type of service. I agree with you Twoandtwo - cult like .

I haven't been humbled!

I haven’t been humbled either @Mibb2

I know nothing about this company bar what I've read here, but the transparent shilling on this thread is the most off-putting publicity I can imagine.

To be clearer: what really creeps me out is the repeated insistence that people not criticise, not be negative, accept that it works for some people so they should keep quiet about their doubts because it might stop others getting help — a very manipulative stance and something you only tend to see with scams.

Not humbled here either. Unless humbled means 'Mild disbelief at even more new business names popping up in their determination to grab those Anxiety Bucks'.

wearecoaches.co.uk/

www.facebook.com/The-Family-Fix-Team-100200055815916/ - Currently heavily serving adverts (which admittedly seem to be a lot tamer).

"The Family Fixers" & "The Family Fix Team" apparently being this month's preferred guises.

@3xteens the negative reviews are not all from families that haven’t signed up to the program, I and many others were paid clients before we contributed our experiences here. This is my experience.

The sales and marketing methods are unscrupulous.
The promises made as 100% positive results and claiming to be the only solution (the old marketing) were unfounded lies.
Sam comes across as unstable and made threats to me.
Unqualified people told my daughter she’s special and only special kids have anxiety.
Unqualified people told my previously suicidal daughter to come off her anti depressants.
No actual practical help was given in the 3 weeks we listened to their scientific theories in their cult like approach.
My d and I were offered 40k /year jobs to stay in the ‘family’.

PLEASE beware of these facts before you make your choice.

Just logged back in after a while. I’m also not humbled - not quite sure what Sam means by that. Can’t quite believe they have MORE new names. It just makes them even less credible. Like the second hand car place near mine that keeps changing its name but is the same people. And also a few of the new posters have had all their posts deleted - bumface, tinks, positive. Exactly what happened right at the beginning of the first thread when posters were pretending to be different posters but were really the same person.