Car service sent home with warning still

[SusiICSI]

I recently took my car for its service, as part of our service plan. The car was showing up a warning (front tyre pressure low) which I mentioned on dropping off my car. I then waited 3 hours with my toddler, only to get back in the car to find it had not been cleaned on the inside, which they usually do. I had no more time to mention this, as it was school pick up time. On driving off I noticed that the tyre pressure warning was still showing. On topping up air pressure myself, I saw the PSI was down to no.23. My question is, how can it be right that I’m sent home after a service in a car with a warning still flashing? I drove home on motorway with my 2 year old. The company don’t answer my email/feedback form. They told me I need to now book in for a diagnostic check (from £99) to check my tyre. I’m upset with the service but not getting anywhere. Any thoughts please? I feel this is so wrong.

How many times did you reinflate it before getting it repaired though?

Thank you for your reply. Many people like to assume I’m in the wrong or I’m a dangerous driver. We top up tyres soon as warnings come and when it was repeated warning, I mentioned to car company at the service. I assumed it would have been looked at, but it wasn’t, even after bringing it up. Anyway, thank you for contribution

Tyres have zero relevance to a routine service, even when on a plan (Unless you actually pay for tyre cover which is very expensive). A service plan is simply that, A or B service with (if covered) the gearbox oil being changed accordingly.

IT IS YOURE RESPONSIBILITY to check the tyres every single journey. Thats why TPMS is standard on every car to give you some help with this. You have said the warning light has been on repeatedly. Most garages dont have tyre services anymore because the tyre fitters have it sown up. Its cheaper and quicker to go to a kwikfit centre as you have done.

In all honesty 99% of garages if you dropped the keys off and asked them to check the TPMS would just agree, yes its low pressure and advise you to take it to kwik fit. But you already knew there was an issue.

All on you im afraid. You ignored the warning and then tried to put the responsibility on to the servicing garage.

So would I. I would expect a phone call to ask whether I wanted the tyre replacing, and have indeed had tyres replaced along with the service if the tread was found to be nearing the limit.

Id absolutely expect a garage to take a look at tyre pressure issue during a service, especially if you flagged it up when you dropped it off. Very incompetent of them.

If the light has come back on after topping it up. You've either got a faulty sensor or a puncture in the tyre..

Or faulty valve. My tyre had this was a drama getting it sorted. ;)

Thank you for your input.
I know what the problem is as I have now had a puncture repaired by Kwik fit.
I'm just wondering how my car company can get away with not looking at/ fixing the problem when my car was in for its service with them.
perhaps tyre issues are separate, but I would have thought they’d say something to the costumer before letting them drive off.

It’s the responsibility of the driver. You shouldn’t have been driving on the motorway with your tyre pressure warning light on. If you had an accident and the police investigate, you could be prosecuted for knowingly driving a vehicle whilst it’s unroadworthy. Yes the garage should have reset it and checked your tyre pressures as part of the service, but the blame is with you, not them.

My garage would offer much better service than this. I'd book it in for service and tell them about the tyre pressure problem. They'd do the service and sort out the tyre at the same time for an extra charge (obviously). There is no way they would return an unroadworthy car to me without telling me.

I’m not trying to avoid taking responsibility for my own car. I did take responsibility by topping up air when the warning came up and taking it to Kwik fit to get the issue fixed (puncture repair). It’s just that I had a service within that time and I assumed that if I mentioned the problem to them, they would fix it. I’m amazed they would not look into it properly when the customer asked them too.
anyway, thank you for your thoughts everyone

When you got back I. The car why did you not go back in And say to them you had asked them to look at the tyre?

Quite, it sounds like you had a slow puncture OP and it just takes a small dint in the road to burst your tyre. Life threatening at 70mph.

As I said upthread, what constitutes a service and the items included, is not uniform for car makers or garages.

Your garage may have heard what you said, but if a tyre check is NOT part of a service they offer with your service plan, then tough shit.

And in any case, you're the one responsible - basic checks like tyres/lights/wipers etc should always be done before you hand your car in for a service so you then dont get shafted later.

Little if any sympathy with your lack of motoring knowledge.

They don’t fix a puncture during a service so they were correct to tell you you’d need to book in for that. (Obviously you’re sorted now).