Car service sent home with warning still

[SusiICSI]

I recently took my car for its service, as part of our service plan. The car was showing up a warning (front tyre pressure low) which I mentioned on dropping off my car. I then waited 3 hours with my toddler, only to get back in the car to find it had not been cleaned on the inside, which they usually do. I had no more time to mention this, as it was school pick up time. On driving off I noticed that the tyre pressure warning was still showing. On topping up air pressure myself, I saw the PSI was down to no.23. My question is, how can it be right that I’m sent home after a service in a car with a warning still flashing? I drove home on motorway with my 2 year old. The company don’t answer my email/feedback form. They told me I need to now book in for a diagnostic check (from £99) to check my tyre. I’m upset with the service but not getting anywhere. Any thoughts please? I feel this is so wrong.

You can clear it yourself by just pressing a button on the dash. Check your manual.

Looks like exclamation mark in a bracket.

The tire pressure monitoring system (TPMS) reset button is typically found under the steering wheel, inside the glove box, or in the center console/dashboard settings menu. To reset, ensure tires are properly inflated, turn the ignition to "On," hold the button until the TPMS light blinks three times, and then drive for 10–20 minutes to recalibrate

its basic car maintenance and this is something as the driver you should know how to do. You can’t rely on a garage as you may need to do this at any time.

Service plans vary in detail.

Servicing relates primarily to engine components, not tyres.

If you cant check basic things like tyre pressure or how to clear the warning via the handbook/manual/Google, then you arent a safe or responsible driver.

Thats on you, not the garage.

Someone forgot it. These things happen.

Aldo. Mine are self resetting but are very problematic.

I should edit the post to say: the tyre pressure warning had come up repeatedly, and we’d topped up air repeatedly, which is why I mentioned the warning when I dropped off my car for the service.
They didn’t fix the issue or say anything about this.
The following week I had the tyre looked at at Kwik fit, and got a puncture repaired.
So my car company effectively sent me home with a puncture after I’d asked them to look at it during the car’s service.
Perhaps I’m misunderstanding what differing services are.

I would get your tyre replaced asap.

If you made them aware that you wanted it checked when you dropped the car off then they should have checked it but they may have charged for the diagnostic test at this point anyway. Sounds like a customer service issue which you can make a big deal of or just forget about.

That sounds like an issue that wouldn’t be covered by the service though in most cases. You had a slow puncture which needed sorting out seperatly.

I see tyres and car service as two different services. If my tyre pressure constantly dropped I would go to a tyre place and get a new tyre. If my car needs servicing that’s different. Maybe that’s just my approach 🤷‍♀️

I agreed, and if I had a pressure warning light coming on repeatedly I wouldn’t be ignoring it until I went for service. If the pressure was going down so quickly I would be sorting it asap!

Thank you for your helpful answer. I agree this is a customer service issue of my car company

So you ignored a serious tyre pressure problem and then expected the service to sort it out, presumably for no extra fee? If you have a tyre pressure problem that you can't solve yourself you need to take it to a garage or tyre place and ask them to repair it or replace the wheel and then reset the tyre pressure monitor. You say you mentioned the warning light but did you actually ask them to look at the tyre and repair/replace? When you went back to collect it did you ask them if they had looked at it and if so what did they find? Just mentioning a warning light when you check in your car for a service does not really sound like a clear request which in any case should have been made at the time of the booking. It sounds like a communication issue that you contributed to through a passive approach. Next time ask a clearer question about whether the tyre can also be looked at during the service and wait to see what the answer is, rather than just mentioning it in passing and hoping it will be dealt with.

I did not ignore the problem, maybe I am too passive. Thank you for that.

Making sure your tyre pressures are ok is a very basic part of being a driver. If the light kept coming on you’d take it to get a new tyre surely.
im concerned there are people driving who do this. What if your tyre blew causing an accident? It’s your responsibility OP and by not correcting it before the service you put yourself, your child and others at risk.

But you did. You repeatedly re-inflated the tyre without taking any action to resolve the problem.

Puncture repair isn't a servicing job. Maybe they did reinflate your tyre as a courtesy and the warning light went out (you would be surprised ow many folk wouldn't have thought to pump up the tyre in the first place). Then by the time you've collected the car it's lost more air and the light came on again.

A service doesn't include tyre repair. An ongoing issue with a tyre pressure sensor might need diagnostic investigation (for a fee and outside the service appointment) if the light comes on when the tyre is fully inflated. But you had a puncture. You should have had that seen to separately, which eventually you did.

Maybe they should have said 'yeah we looked at that, put some air in, light went out, you do need that puncture sorting though luv', but an ongoing slow puncture is on you...

What company was it ? My service would send a video showing all checks made and tyre wearing etc.

Personally I would go to wiki fit and get them to repair or change the tyre ASAP. Will be cheaper

Could also be a faulty valve. I would have thought a service would have at least mentioned it !

Why did you not get your tyre checked as soon as the warning light came on? Have you really been driving round on a dodgy tyre with your DC in the car???

OP, I would get a new tyre ASAP. We got a puncture in our tyre on holiday (in the UK) took it to a garage who repaired it but made it clear that it was a temporary repair and we should get an new tyre as soon as possible. The tyre pressure kept dropping so we got a new one, when we got it changed the fitter said it was near to a blow out. So I would always be very cautious when driving about like that. For the cost of a new tyre, it’s not worth the risk.

Take your tyre to a tyre fitter to get it checked, you probably have a slow puncture, so need a fix or new tyre. The warning is obviously going off for that reason, no drama.

That’s what I did. Kwik fit were great

Talk about revisionist.

They didnt send you home with a puncture.

You delivered the car to them with a puncture that you hadnt bothered to check - and still drove around with your kids in it?

All on you I'm afraid.

As a driver, you should be checking your tyres regularly anyway, not just because of a puncture or potholes. They are the only thing that keep your car connected to the road.

There are some really strange responses on here!
We own a garage, and tyre pressure is checked on a service. If a customer said that the warning light was on we’d tell them the tyre was inflated to the correct psi during the service, so if the light came on again they would need to book in to have the tyre replaced.