Anyone work in a bupa --care-- home?

[brightyoungthing]

Hi, I've worked in one for a couple of years and have come to really hate the money grabbing company! Anyone else got any experiences good or bad, or have any of you got family in a bupa care home? I'd love to hear all your experiences.

i work in a bupa care home. i love the residents but hate the staff and management. the residents pay a lot of money to live there but yet they get no real say how they live. it saddens me to see this. the food is unappetising. The staff have most of the residents ready for bed by 5pm. and most of them are put to bed by 8pm. There is no sick pay for staff and no real breaks. The wage is rubbish the rota was said to be done 2 weeks in advance but most of the time i have no idea what i'm doing from one week to the next. the management have a little clique going on and only listen to what the select few have to say.I am wanting to leave my job but i live in a small town and there are not many other jobs around here.

Oh no, my grandma recently broke her femur (in her own home) so is in hospital at the moment but may need a care home at least temporarily when she gets out.

The care home my mum likes for her is a Bupa as it is walking distance but I like an independent a little further away. I was willing to just go with my mum's decision because of Bupa's good name but it seems my faith in the name is misplaced.

To be honest i hope i never end up in a care home as after seeing some of the residents unhappy cause they have being dumped there i would rather have euthanasia than be put in a residential home

My SIL is an ex-nurse and now a bupa care home manager and cares deeply for her residents and provides the best level of care she can within her financial constraints. She had worked in other care homes and small private homes and says she prefers bupas level of care.

She says It's not perfect and no home ever will be because at the end of the day it's not a home really its a business.

SIL says to shoot her before she ends up in a care home (any one, not just bupa).

That's a shame; we were thinking about a BUPA home in Tadworth, Surrey, after a recommendation but having read all this I beginning to have second thoughts.

Please don't accept shoddy standards. If you work in a home where you run out if incontinence aids, get residents up at 5am, don't have enough thickeners, leave people waiting for the loo, place is dirty and in disrepair then you have a duty to report it.

All care assistants should have safeguarding training and need to recognise these matters and reprt them to the local authority/ cqc. Check your companies whistleblowing policy. It won't change if people in the industry don't challenge poor standards.

I worked in one for a long time before training as a nurse, it was awful. Training for staff was crap, so was the pay. Staffing and some of the staff they took on was awful

Domt have a good thing to say about bupa

I am on the sick at the moment i need a MRI scan. The manager where i work left a few weeks back and a intrim manager has taken over, and i'm not kidding you this woman is a nasty peice of work she is on the phone constantly harrasing me calling me a lyer about visiting hospital. I sent her the hospital appointment and she rang again this morning accusing me of changing the time. i told her the hospital changed the time. so she said i rang the hospital and your appointment is 6.20pm not 2.20pm so you can attend your sickness appointment to discuss why your off. which she knows as i have provided doctors certificates. she also said if you are lying about the hospital appointment i will mark you down as a no show for the meeting saying you failed to attend for no reason. Help i dont know what to do to get this woman off my back she also said she will not pay me for my holiday pay for last year she will carry it over to the new year, which after speaking to the cab she cannot do.

This is what happens when healthcare becomes profit driven.

I am a nursing..starting new job on Monday as manager for a Residential Home...mainly for people with dementia...it is daunting as cqc,councils etc pile paperwork on you.I need to remember why I am doing it.This home is one on it's own.I have worked in 'corporate' ones and decided they weren't for me.Wish me luck!

Nurse!

I have just left a bupa home because of the awful standards of care and staffing. I worked there for a month and couldn't take it anymore. I'm an rgn and have worked in nursing homes and the nhs as a carer, senior carer and nurse for the past 10 years and this place was an eye opener for me. I have never seen such heartbreaking care standards or such terrible management. It was all about the paperwork. Bupa pay lip service to wanting a high quality of care but dont provide the staff or environment to give the care people deserve.

I have just left a bupa home because of the awful standards of care and staffing. I worked there for a month and couldn't take it anymore. I'm an rgn and have worked in nursing homes and the nhs as a carer, senior carer and nurse for the past 10 years and this place was an eye opener for me. I have never seen such heartbreaking care standards or such terrible management. It was all about the paperwork. Bupa pay lip service to wanting a high quality of care but dont provide the staff or environment to give the care people deserve.

They have an awful reputation here in Australia too.

god i thought australia would be alot better than england

I've worked for them for 14 yrs and sadly must agree with most of the comments here.Recently the nurses here asked for a face to face with the regional manager as we were all so stressed out and constantly understaffed,we were told it's a business and to put up and shut up or leave!!!Over the years I worked here we lost 30% of staff per shift but dependencies increased by 50%,we earn around 35% less than other nurses and carers locally so cannot recruit or retain staff,we have 3-4 times more pointless and poorly designed documentation that's only there to meet CQC guidelines regardless if the care is happening.So why do I stay? The majority of the people I work alongside(from kitchen staff,laundry,activities and care/nursing)have worked here for many years and refuse to let our own standards drop.We give the best of care 24/7 365 days a year for minimum reward other than the reward of doing a job well done.We are physically and verbally attacked almost daily by our frail,dementia elders and threatened by our managers with disciplinaries for failure to complete paperwork or appearing to care or challenge ridiculous policy changes.The latest insult is being told that our holiday entitlement will be told as to when it's convenient for us to take it(if it's not used when were told we just lose it!)All this after 35 yrs of nursing and now on the lowest wage and worse hours ever.I won't walk away from the people in my care but Bupa may break me yet!

I work for a bupa care home in the Cotswolds,our carers are hardworking ( the majority) we regularly get abused,kicked,punched bitten and all for the joyous amount of £6.41 an hour. Bupa pay different amounts in each care home which as staff is very bad for moral. We have the bare minimum staffing levels due to cost cutting and our residents are only allocated £25 per person per week for food,even though some are paying £1200 pw for their room. I love my job which is why I stay but Bupa needs to address the serious problems within their company.

I agree we were given three weeks to choose and book our holidays for the whole year so bupa could save 10 million pounds???? How??.

I currently work a 12 hour nightshift but only get paid for 11. They take an hour off for a break that you NEVER get. You are fastened in a unit for 12 hours a night on your own with 14 residents with very advanced dementia (EMI unit)
The nurses are vile to us, the owners are so tight, won't even buy face cloth's, we get shouted at for getting towells dirty and for using too many gloves. The residents-bless their hearts- do not nearly get the care they deserve. Not only is it degrading and unfair on them, it is soul destroying for us good care staff who strive to do the absolute best we can for people. I'm in the middle of fighting these issues out with management but feel I am losing..

I've got my training there and it was horrible. The staff are all bully from RN down to Kitchen and cleaners.No wander why they are always short of staff. Those people who works at Bupa for long time are those who are desperate for jobs due to lack of english proficiency, and who doesn't care for the resident and for themselve. Why themselves? because Bupa knows that they hired low level of uneducated people so they abuse them by giving 10-23 resident to shower. Management say that lifter must use but the AIN doesnt use it as most of time it doesnt work so its only a waist of time to get it. And come to think of it... how can you manage to use a lifter if your partner is so stupid that all she want is to finish the job quickly so she could say to everyone that she is very quick.
One of the staff told me that she is not there to make friends with the resident. She is only there to work for money but if she's in front of the management she is really caring.That 's B#####!

I know it feels pointless (and nearly always is), but please do take 5 mins to (anonymously!) report these homes.

Paste your comment in here and put the name of the home in after . You don't need to put your name or contact details or anything.

Does anyone on here still work for BUPA in Australia. If so I would love to hear from you. Please message me. I am interested to hear about staffing levels, being overworked and underpaid, poor care standards that are a reflection of BUPA's commitment to profits before residents.
Please contact me asap via this forum. If you have any family members in BUPA care facilities and are equally concerned about the poor care due to overworked staff, then I would love to hear from you too.
Many thanks

I'm a carer ( not bupa) I currently do community care and have been seriously considering switching to a home ( 15 hours driving around or sat in the car each day paid for maybe 10 of those hours and £90 a week out of pocket for fuel)
Reading these comments I don't think I will - I can't stand poor care and I would be a care homes nightmare I would think nothing of phoning the qcc.

Yes some clients are hard work but that is no excuse to belittle another human being!