@Radiohorror
Our main hope was what this wouldn't happen to someone else.
Trouble is the NHS never learns from it's mistakes. Every time, it's always "lessons will be learned", but then it just keeps happening and statistics are showing an ever increasing incidence of mistakes and claims.
My FIL was badly let down by the NHS on two occasions in the noughties - before that he was a fit, active and healthy newly retired guy looking forward to a happy retirement, lots of things planned, etc. First time, he didn't want the hassle of claiming, just happy they finally got it right and that he was still alive, although with much worsened health than should have been. Didn't even bother going for PIP/DLA, carers allowance nor even a blue badge for the car, even though they were probably entitled due to how he'd become. Then it all happened again, this time they killed him due to negligence, mis-diagnosis, etc. MIL was so upset by months of him being ignored in hospital, she couldn't face making a claim.
Then in subsequent years, she realised the effect on her on his death, both financially and emotionally, and realised that her own retirement was going to be a long and miserable affair without him. She couldn't drive, so spent a fortune on taxis (crap public transport), she had to start paying tradesmen to do all the odd jobs, house repairs, etc that her husband would have normally done for free. It really started to drain her savings! She wasn't well, but not bad enough for DLA/PIP, carers allowance, etc., so her savings dwindled, by having to pay for things that FIL would have done. Then it hit her she should have claimed compensation to make her life more pleasant. Unfortunately, she'd missed the claims deadline by the time she realised and felt well enough to go through the claims procedure.
I firmly believe more people should claim who believe that they have a valid claim. The specialist legal firms do an initial review to evaluate whether there's a valid claim, and the do most of the legwork themselves. I know for certain that if it ever happens again to my family, I'd be getting a claim started.
Maybe when the "claims" bill gets big enough, the NHS will start taking it seriously and ensuring "lessons" are really learned rather than just saying it!