Just to add to this thread about Gobbony, they are a terrible company for hirers and owners which are of no use when things go wrong.
have been renting my top of the range VW Camper out with GoBoony for over a year which despite their over inflated fees (they add them on top of the rates) I have been willing to keep going because bookings were coming in and it was an o.k earner.
Admittedly I’d only ever communicated with Go Boony in the beginning or a quick email the odd time which they are pretty good at dealing with (despite limited customer service hours!) however I hadn’t actually needed any proper help until my van was badly damaged internally and externally by a hirer last year.
First thing to say - is this happened in August 2024 and it’s mid January 2025 now and it’s still now resolved or the damage fixed. Meaning I haven’t had my van at all for 2 months as it’s been stuck in the garage waiting final agreement with Goboony insurance and it’s been damaged in total for over 5 months.
I reported this and sent images on the same day (they lost them and requested them again 6 weeks later - timed out i suspect) It then took another month of messing about to get any sort of agreement to start the work. Meanwhile i had to carry out temporary emergency repairs to be able to drive the van which I haven’t been fully reimbursed for. The final back and forth with their insurance company has taken place NOW five months later just today 7/1/25 when they have finally agreed to fix everything that was damaged.
However just when I think it’s all over as the garage finally has the work authorised and Gobbony have given me back 1/3 of my costs to keep my van on the road I get a call from the garage to say GoBoony have told the garage that I have an excess on the policy of £1000 and I am vat registered so I need to pay vat on that too.
WTF- I am totally dumbfounded I have no idea what they are talking about on any level. All I know is I rented the van out through Goboony to a hirer who took out their own insurance which I was also charged partially for. The hirer trashed it, I have been seriously financially penalised already without a van too including hiring another car and now they want me to PAY MORE!! One thing i do know is I am NOT vat registered!!!
Why why why would anyone let their van go out and have to pay £1000 excess on someone else’s policy for the damage a hirer has caused!!! A totally ridiculous risk no one would ever take!
So as of toady I still don’t have my van back and the garage are very very annoyed at me like I’m an idiot (I am to have hired it out!)
I have to contact Gooboony yet again to ask them what they hell is going on which they don’t reply at all to me unless I pester and pester.
I am still arguing with their insurance company over the worst service I have ever had in my entire life who said they uphold my complaint for poor service and I can take it to the financial ombudsman but nothing else!
To be really honest why anybody with any modicum of common sense would put themselves through such a massive hassle with this company is beyond even my wildest understanding. I am the kind of person who has no problem organising, arranging, sorting things out and used to working quite hard to achieve what’s needed but this has truly been out of this world! I can’t imagine why any sane person would do this!!! Don’t do it - perhaps there’s a better company or way but JUST DONT DONT DONT! I am not a review writer but this is one time when I wish I knew!