My twin sons (age 6) are in a class with a boy who bullies everyone in the class repeatedly. The kid is in trouble every single day and my son tells me he overheard the teacher saying to the bully, "you know you won't be allowed to come back here for year 3 unless you stop hurting the other children..."
The mother is a single mum, father absent, succession of live-in lovers, a baby by a different man who has also left. However she doesn't fit the stereotype which may be building up in your mind: she is a very smart physicist with a good professional job very near home and a full-time dedicated nanny.
All the other mothers shun her and just complain to the school.
I tried the opposite approach and told my boys to be kind to their friend, invited him over, tried to show friendship to his mum, offered repeatedly to help if her childcare broke down etc. She did respond and opened up to me a bit.
However my boys are now insisting that enough is enough, they won't play with him any more etc.
I don't actually believe that confronting her will have any effect because that's what everyone else has tried.
However the kind and loving approach seems to have run out too.
I am not a psychologist, so any ideas?