I have 2 colleagues I work directly with at work, I’m most “senior” in terms of tenure. They joined the team around 6 months ago and Ive been here 3 years in March
They're constantly finding ways to get involved with my customers, make arrangements and agreements with them and telling me absolutely nothing about it so when I call the customer and tell them their bill or that the cars ready to collect I look like a dick because something else has been agreed
Im regularly left out of conversations & have heard them gossip about me multiple times- once even going as far as to blatantly lie to the manager about a situation to get me in trouble
Today I had a customer whose bill should have been £739 but I managed to get it down to £608, after advising him this morning I would see what I could do. When he came to collect he asked my colleague if it had been discounted and rather than just turning to the left and ask me my colleague got up and went through and asked for another 10% off, meaning we have now lost money to have carried out the work. Low and behold my manager pulled me and ripped me a new a**ehole because my names at the top of the job and I “should know better than that”
Ive previously told my manager I think I’m being bullied and his response was “if you don’t like it then go and do something about it” he also told me I was hysterical and overreacting
my biggest concern is we work for individual bonuses and the structure is about to change to be individual customer service surveys & we have to get a certain amount a month to achieve bonus. if I keep getting shafted am I going to be performance managed out through no fault of my own?
any advice on what to do?