So, I live in a semi-retirement complex in SW England. I have to share communal areas including a launderette. I work in East London during the week which means I don't get back in time to use this after I count the time I travel back. So I use limited time at the launderette. Today I saw an empty machine (out of four available). There was a bag on top but nobody in the room so instinctively I put my washing on. One of my male neighbours comes in about ten minutes afterwards, and starts moaning to me saying it is 'my washing machine' that I've been waiting 3 times to use it....and so forth. I said that I'm sorry but surely it's first come, first served. I then get abuse where he tells me to 'fuck off' after I tell him I pay service charge too and calls me a 'karen' before coming back four times whilst I am waiting in silence to finish my load. He then tries to take my stuff out the machine, but I tell him 'don't touch my clothes.' I have now reported him to the house manager. How do I deal with this bully?