Just seen this thread.
Formula milk companies are no different from any other company - they have to make money, and any marketing they do has to be linked with that. In marketing terms, Milupa's strategy is to be rather upmarket - that way, they reach mothers who start off breastfeeding. Long term this is highly profitable, as mothers who start off breastfeeding and then switch keep their babies on formula (as opposed to other drinks inc ordinary milk) for longer than mothers who start off on formula. I can't remember where I read this, but it is true, I assure you!
So they advertise (or write paid-for editorial, which is the same thing) not in the News of the World, but in the Independent. Their ads/paid for editorial emphasise health, relationships, closeness, protection against infection....all the stuff you might associate with breastfeeding, in fact. The imagery and language of breastfeeding is hi-jacked in the interests of formula sales.
It is well-throught out, and long term. They have got through to healthcare professionals already - how many times do we read here or hear from mothers that when asked, healthcare professionals recommend Aptamil? This happens far more often than their market share would suggest. SMA and Cow&Gate sell themselves - they are available everywhere, and people's mothers and grandmothers used them. Milupa (actually owned by the same people who make SMA, but it makes no sense to compete directly, of course) has to be more subtle, by carving out a brand image, which takes time.
My guess is that Milupa are aiming to be the 'posh' formula, used by would-be breastfeeding mothers.
I am certain they will watch the internet discussion boards, and may well see this thread.
It would be very bad marketing to have a helpline actively pushing formula - they need to retain some shred of credibility after all. But it is no surprise at all that the helpline made the suggestion, eventually, to use formula when icklelulu rang.