I may be feeling hormonal but your post has brought tears to my eyes. Your poor friend .
How could another human being watch someone in such distress and discomfort and ignore them. Never mind someone who is supposed to work in a "caring" profession.
Its a HIGH DEPENDENCY unit for Gods sake. She needs lots of help.
Your friend is obviously very traumatised by what has happened. 4th degree tears are not part of anyone's birth plan and aren't discussed in NCT classes (funny that). I was incredibly traumatised by the level of physical injury that happened during childbirth and felt very unprepared for that. And all the associated humiliations that went along with it vis a vis poo etc. are very shocking and distressing to have to deal with also.
You are a very good friend. You are right, you need to battle on her behalf right now as she in no condition to be demanding. IMO, they should be helping her to make BF as success if she wants to BF, as the last thing she needs is to be dealing with the birth trauma AS WELL AS feeling she has failed BF in the coming months.
Unfortunately, i have no idea who is above he ward sister. However, I have been in baby HDU and know the concept of the level of care that should be there. So getting help on demand in terms of lifting baby out of fish tank to feed and support should be there. No question.
I presume you have tried to guilt them into helping her (look, the poor girl is traumatised and very unwell etc.) and that has got no where. The two or three hospitals I have been to recently have had PALS in the reception area. Could you just march in there and tell them whats happening upstairs right now and ask for their help?
In terms of helping her BF. I had a lovely lovely lady come out to my house when I was in tears with DD1 from La leche league. I am sure if you rang them they would get someone out to the hospital to help her quickly. Those ladies are lovely and i am sure that your friend would really benefit from the one on one gentle help and excellent guidance that they give. They are a great shoulder to cry on also!
Other tips - a mw told me to eat fresh pineapple FIRST thing in the morning before anything else.. that gets things moving (i didn't poo for 5 days ).
Also, given she has been on antibiotics, if she is bf-ing its worth her starting to take acidopholus tablets (chewable ones available from Holland and Barrett!) to ensure she doesn't get thrush which will complicate her BF no end in a few weeks time.
I am so sad that people could be so heartless to such a distressing situation.