Hi there. I'm new to Mumsnet so bear with me please.
My daughter has recently turned 9 months old and I can't get her back into solids since she ate spoiled baby yoghurt (it still had 6 months until it expired)
I went through a whole investigation with the baby food company, (2 weeks long) as it made my daughter violently sick and gave her diarrhoea for days. She ate it on the Monday and wouldn't try to eat anything again until the Saturday. They found a microscopic hole underneath the funnel on the pouch but said all bacteria levels were safe. I had her stool tested so that I could confirm or dispute their findings. I spoke to a condescending and dismissive woman who viewed me as a nuisance. She wasn't interested in how my daughter was doing she just wanted to make sure they weren't accountable. She also tried to tell me that it couldn't have been the yoghurt "maybe she was ill with something else". I knew it wasn't possible as she hadn't mixed with anyone other than the household who were healthy and she'd only had her normal things to eat or breastmilk. Plus she hadn't had any adverse reactions to anything else apart from that yoghurt. She heaved when I first gave it her and i thought that was really strange but I trusted the product that much that I just thought she was being fussy. I tried it myself and couldn't see anything wrong with it at first. I tried it again and realised it was putrid and then the vomiting started 30 minutes later.
I never got an apology from that woman only someone who worked at the reception but she was careful how she worded it so it wasn't really an apology for baby food making my daughter ill.
In the weeks since she hasn't had the same appetite she use to. She refused to eat at all to begin with. She would only take breastmilk but less than usual. Before this she was eating breakfast, lunch and dinner but now she picks and chooses when and what she'll eat. She'll eat sweet solids mostly but will also try savoury solids mixed with sweet and some savoury dinners I make for her. I feel like she's gone back a stage. It's frustrating because I want her to be eating a wide variety of nuintrious food but if she tries it and isn't keen, she'll just turn her head and refuse to eat. She won't eat any 7+ months meals if they're a little more than textured. So I'm feeding her organic 6+ months. Some days she'll eat a lot of one meal and I could give it her the next day and she won't eat any.
I'm so furious with the baby food brand. They've affected her emotionally and physically and I'm stuck on what to do next.
I'll persevere and try with other brands and maybe stick to smoother textures until she's eating properly again but does anyone else have any suggestions?
Also I'm not satisfied with the baby food brand. They pushed a goodwill gesture on to me which I said I didn't want but they insisted on sending something. So I received a cookbook and £25 John Lewis vouchers which I'm not satisfied with. It's not about the compensation, I just feel like I've been given there standard reponse to an unhappy customer. She was ill for days and they haven't taken her health seriously. I told them that even if the bacteria levels were safe. Feeding an 8 month old baby spoiled yoghurt is still highly likely to make that child ill- which it did. I had some and I was fine and that's the difference. They made my daughter really poorly and won't apologise. The customer service has been terrible as well, I've been made to feel like I'm in the wrong.
I want them to take my daughter seriously but is it worth purusing? Should I be happy with their 'goodwill gesture'?!
I understand that mistakes can happen but nobody wants to accept blame. If they'd treated me with respect and given my daughter something other than the standard geature then that would have been something. My daughter has been ill but for no apparent reason according to them. I hope I don't sound greedy. It's not my intention to "see what I can get" I just want something that shows they've taken what happened to my daughter seriously so it won't happen again.
Please help and be honest. Should I just be happy with what I've received? What should I do about my daughters eating?
Thanks